Compare HootSuite vs. Intercom

HootSuite is ranked 4th in Social CRM with 1 review while Intercom is ranked 13th in Social CRM. HootSuite is rated 7.0, while Intercom is rated 0. The top reviewer of HootSuite writes "It has a social media presence outside of the hours people are able to devote to an organization. However, you can't schedule Twitter threads where each tweet is a reply to a previous tweet". On the other hand, HootSuite is most compared with Sprinklr, Sprout Social and Falcon.io, whereas Intercom is most compared with Freshdesk.
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1,076 views|810 comparisons
Intercom Logo
153 views|104 comparisons
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Ranking
4th
out of 27 in Social CRM
Views
1,076
Comparisons
810
Reviews
1
Average Words per Review
176
Avg. Rating
7.0
13th
out of 27 in Social CRM
Views
153
Comparisons
104
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 29% of the time.
Compared 27% of the time.
Compared 22% of the time.
Compared 100% of the time.
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HootSuite
Intercom
Overview
Hootsuite is a social relationship platform for businesses and organizations to collaboratively execute campaigns across social networks such as Twitter, Facebook, LinkedIn and Google+ Pages from one secure, web-based dashboard. Advanced functionality includes tools for audience engagement, team collaboration, account security and comprehensive analytics for end-to-end measurement and reporting.

Intercom Social CRM product is composed of:

  • Respond- Manages conversations with leads and customers at scale. It assigns, replies to, and closes conversations across your website, in your apps, email, and social.
  • Engage- Sends targeted messages to the right people at the right time and encourage leads & customers to take action with targeted email, push, and in-app messages triggered by time or behavior.
  • Educate- Create, organize, and publish help articles and help people get answers to their questions and get started with your app.
Offer
Learn more about HootSuite
Learn more about Intercom
Sample Customers
Vega, TicketLeap, Radio Italia, The PureMatter Agency, Kiva, The Vancouver CanucksExpensift, Moz, Invision, Salesforce, Droplr, Vend, BugHerd, Ghost, Put.io, Codeship
We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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