We performed a comparison between Hornbill Systems Supportworks and LiveChat based on real PeerSpot user reviews.
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Hornbill Systems Supportworks is ranked 35th in Help Desk Software while LiveChat is ranked 34th in Help Desk Software. Hornbill Systems Supportworks is rated 7.0, while LiveChat is rated 9.8. The top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". On the other hand, the top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". Hornbill Systems Supportworks is most compared with ServiceNow, whereas LiveChat is most compared with .
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