Hornbill Systems Supportworks vs salesforce.com Desk.com [EOL] comparison

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Executive Summary

We performed a comparison between Hornbill Systems Supportworks and salesforce.com Desk.com [EOL] based on real PeerSpot user reviews.

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Pricing and Cost Advice
  • "Our organization pays about $40,000 annually. There are ongoing consultancy costs and if we want to change anything, we're charged a day rate. Other than that, there are no other extra costs involved in working with the solution."
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    Information Not Available
    Ranking
    35th
    out of 59 in Help Desk Software
    Views
    174
    Comparisons
    135
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Unranked
    In Help Desk Software
    Buyer's Guide
    Help Desk Software
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
    765,234 professionals have used our research since 2012.
    Comparisons
    Also Known As
    Supportworks
    Desk.com, Salesforce Assistly
    Learn More
    Overview
    Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.

    Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

    Sample Customers
    Aylesbury Vale District Council
    One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
    Buyer's Guide
    Help Desk Software
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Hornbill Systems Supportworks is ranked 35th in Help Desk Software while salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. Hornbill Systems Supportworks is rated 7.0, while salesforce.com Desk.com [EOL] is rated 4.0. The top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". On the other hand, the top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". Hornbill Systems Supportworks is most compared with ServiceNow, whereas salesforce.com Desk.com [EOL] is most compared with .

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

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