We performed a comparison between Hornbill Systems Supportworks and salesforce.com Desk.com [EOL] based on real PeerSpot user reviews.
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Hornbill Systems Supportworks is ranked 35th in Help Desk Software while salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. Hornbill Systems Supportworks is rated 7.0, while salesforce.com Desk.com [EOL] is rated 4.0. The top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". On the other hand, the top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". Hornbill Systems Supportworks is most compared with ServiceNow, whereas salesforce.com Desk.com [EOL] is most compared with .
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