We performed a comparison between Hornbill Systems Supportworks and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The solution's business process flow is quite strong. Its reporting is quite good. The standard, basic ITSM functionality like call logging and call flow, for example, are areas the solution really excels in."
"The solution has a great filtering feature."
"It's worked well for us for a significant period of time. However, we are kind-of outgrowing it at the moment. We're struggling a bit with making it meet our requirements."
"The system shuts down about once a month which is frustrating."
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Hornbill Systems Supportworks is ranked 35th in Help Desk Software while Samanage is ranked 26th in Help Desk Software with 2 reviews. Hornbill Systems Supportworks is rated 7.0, while Samanage is rated 7.6. The top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". On the other hand, the top reviewer of Samanage writes "Great filtering feature and a good analytics dashboard". Hornbill Systems Supportworks is most compared with ServiceNow, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.
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