We performed a comparison between Hornbill Systems Supportworks and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The solution's business process flow is quite strong. Its reporting is quite good. The standard, basic ITSM functionality like call logging and call flow, for example, are areas the solution really excels in."
"The two most valuable features are the portal and reporting."
"It's worked well for us for a significant period of time. However, we are kind-of outgrowing it at the moment. We're struggling a bit with making it meet our requirements."
"It needs better integration with other tools like Jira."
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Hornbill Systems Supportworks is ranked 35th in Help Desk Software while TeamSupport is ranked 42nd in Help Desk Software. Hornbill Systems Supportworks is rated 7.0, while TeamSupport is rated 7.0. The top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". Hornbill Systems Supportworks is most compared with ServiceNow, whereas TeamSupport is most compared with .
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