• Home
  • Hornbill Systems Supportworks vs. IDERA Uptime Infrastructure Monitor

Hornbill Systems Supportworks vs IDERA Uptime Infrastructure Monitor comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between Hornbill Systems Supportworks and IDERA Uptime Infrastructure Monitor based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
Download the complete report
767,319 professionals have used our research since 2012.
Featured Review
Anonymous User
Excels in call logging and call flows but is limited in terms of scalability
Nafiu Garba
It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution's business process flow is quite strong. Its reporting is quite good. The standard, basic ITSM functionality like call logging and call flow, for example, are areas the solution really excels in."

More Hornbill Systems Supportworks Pros →

"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."

More IDERA Uptime Infrastructure Monitor Pros →

Cons
"It's worked well for us for a significant period of time. However, we are kind-of outgrowing it at the moment. We're struggling a bit with making it meet our requirements."

More Hornbill Systems Supportworks Cons →

"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."

More IDERA Uptime Infrastructure Monitor Cons →

Pricing and Cost Advice
  • "Our organization pays about $40,000 annually. There are ongoing consultancy costs and if we want to change anything, we're charged a day rate. Other than that, there are no other extra costs involved in working with the solution."

    • More Hornbill Systems Supportworks Pricing and Cost Advice →

  • "I'm based in Nigeria, and the conversion rate affects the pricing for IDERA Uptime Infrastructure Monitor, but globally, pricing is reasonable. I'm rating pricing for the solution seven on a scale of one to ten."

    • More IDERA Uptime Infrastructure Monitor Pricing and Cost Advice →

    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
    See Recommendations
    767,319 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    What do you like most about IDERA Uptime Infrastructure Monitor?
    Top Answer:My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices.
    What is your experience regarding pricing and costs for IDERA Uptime Infr...
    Top Answer:I'm based in Nigeria, and the conversion rate affects the pricing for IDERA Uptime Infrastructure Monitor, but globally, pricing is reasonable. I'm rating pricing for the solution seven on a scale of… more »
    What needs improvement with IDERA Uptime Infrastructure Monitor?
    Top Answer:What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime… more »
    Ranking
    39th
    out of 49 in IT Service Management (ITSM)
    Views
    123
    Comparisons
    96
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    60th
    out of 148 in Network Monitoring Software
    Views
    288
    Comparisons
    254
    Reviews
    1
    Average Words per Review
    613
    Rating
    8.0
    Comparisons
    Also Known As
    Supportworks
    IDERA UIM, uptime software up.time
    Learn More
    Hornbill Systems
    IDERA
    Overview
    Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.

    Uptime Infrastructure Monitor helps IT administrators to unify performance monitoring and optimization of IT infrastructure. Unlike its competition, it provides monitoring of a broad range of platforms and applications, ability to set service-level agreements, and support of both agent and agentless monitoring.

    Sample Customers
    Aylesbury Vale District Council
    TeleComputing; Manitoba Hydro; Blevins Inc.; City of Malmö
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
    DOWNLOAD NOW
    767,319 professionals have used our research since 2012.

    Hornbill Systems Supportworks is ranked 39th in IT Service Management (ITSM) while IDERA Uptime Infrastructure Monitor is ranked 60th in Network Monitoring Software with 5 reviews. Hornbill Systems Supportworks is rated 7.0, while IDERA Uptime Infrastructure Monitor is rated 8.0. The top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". On the other hand, the top reviewer of IDERA Uptime Infrastructure Monitor writes "It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices". Hornbill Systems Supportworks is most compared with ServiceNow, whereas IDERA Uptime Infrastructure Monitor is most compared with Zabbix.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.