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Hornbill Systems Supportworks vs Xtraction for CA Service Management [EOL] comparison

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Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between Hornbill Systems Supportworks and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.

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Featured Review
Anonymous User
Excels in call logging and call flows but is limited in terms of scalability
Anonymous User
It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports...
It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Our organization pays about $40,000 annually. There are ongoing consultancy costs and if we want to change anything, we're charged a day rate. Other than that, there are no other extra costs involved in working with the solution."

    • More Hornbill Systems Supportworks Pricing and Cost Advice →

    Information Not Available
    Ranking
    39th
    out of 49 in IT Service Management (ITSM)
    Views
    123
    Comparisons
    96
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Unranked
    In IT Service Management (ITSM)
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
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    Comparisons
    Also Known As
    Supportworks
    Learn More
    Hornbill Systems
    Broadcom
    Overview
    Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.

    Xtraction for CA Service Management is a self-service solution designed to make the creating, designing and sharing of interactive IT dashboards easy for non-technical users. Users can immediately share service management dashboards with consumers, IT teams and management presenting a unified view of your service management environment. This IT dashboard solution can deliver deep, real-time insight and transparency into key aspects of IT services, including: demand, cost, use, performance, problems and problem resolution. This insight can help your staff engage in fact-based collaboration with IT teams and the business and make more-informed decisions about how to optimally align IT investments with genuine business requirements. This ad hoc IT dashboard and IT reporting solution provides the next level of IT analytics, helping to bring a better understanding of your service management environment. It not only helps IT teams be more self-sufficient in resolving their service related issues, but helps management and executives be more self-sufficient in gaining the information they need for timely decision making.

    Learn More: https://www.ca.com/us/products...

    Sample Customers
    Aylesbury Vale District Council
    ERGO
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
    DOWNLOAD NOW
    767,995 professionals have used our research since 2012.

    Hornbill Systems Supportworks is ranked 39th in IT Service Management (ITSM) while Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM). Hornbill Systems Supportworks is rated 7.0, while Xtraction for CA Service Management [EOL] is rated 10.0. The top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". On the other hand, the top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". Hornbill Systems Supportworks is most compared with ServiceNow, whereas Xtraction for CA Service Management [EOL] is most compared with Freshdesk.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.