Microsoft Configuration Manager vs OpenText ZENworks Configuration Management comparison

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Executive Summary

We performed a comparison between Microsoft Configuration Manager and OpenText ZENworks Configuration Management based on real PeerSpot user reviews.

Find out what your peers are saying about Red Hat, Microsoft, HCLTech and others in Configuration Management.
To learn more, read our detailed Configuration Management Report (Updated: March 2024).
768,578 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The key benefit of Intune is its integration with the Microsoft ecosystem.""One of the best features is Windows Autopilot because if you change any of your devices, whatever security policies and compliance policies that applied can be easily migrated to the new devices. Windows Autopilot gives you that flexibility.""The synchronization of Intune with other Microsoft solutions is a valuable feature.""Intune's most valuable features are the device, compliance, and configuration policies.""For our office workers who are not based in Norway, when we order the PC, we can do some of the settings for them. These are standardized settings. We can set them up exactly as they are in Norway so that they're the same.""The dashboards, the security, and the customization capabilities work very well for us.""The solution is easy to use.""The mobile application management, MAM, is the most useful aspect of the solution."

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"The most valuable feature is the scalability.""The initial setup is straightforward and not too complicated.""It's a stable product.""Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching.""There have to be made some improvement in WSUS and control in other non-Microsoft products updates.""I have found the solution to be scalable. We have around 50,000 users using the solution.""It saves a lot of money when you can install things automatically and they are installed the exact same way on every computer.""It uses detailed descriptions of the workstations, and that is good for me."

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"The most valuable feature is the impact analysis.""Helps me perform changes in connected infrastructure thanks to the discovery features."

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Cons
"Reporting and troubleshooting for the application deployment could be better. It's very difficult to understand.""Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune.""The reporting and cost have room for improvement.""There are items that require improvements. One is the controls from iOS.""The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there. Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients.""There is room for improvement in integrating additional features such as Purview and SharePoint activities into Intune.""I would like to see easier pushdowns. Currently, we have to package our own software and then push it. Intune can make that way easier and integrate applications, such as Zoom and Adobe Acrobat, that are used by a lot of enterprise or corporate organizations.""The solution could improve by having better integration with Apple."

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"This solution should be simpler, and more consistent across modules/sections.""The ability to integrate MDM would be great.""The tool's deployment is difficult. Microsoft needs to improve documentation with videos.""I'm looking for a single solution for all discovery needs. It fulfills about 40% of the requirements, and I'd like to see the other 60% so that I don't have to keep doing this.""The TSM component could be improved.""It would be nice to have everything in one place. Now they have Intune for the desktops and SCCM to handle their servers.""It would be better if automation options were available. For example, in Nexthink or SysTrack, there is an analytical tool. Creating dashboards would be very easy if you implement the same thing in Microsoft. That report will be a daily cost to the customers and good revenue for our organization. The price also could be better. In the next release, we need to include some features like tables, dashboards, surveys, services, and metrics in the dashboard. Whatever we are implementing will be downloaded by a report. Apart from the report, we will telecast from the dashboard. It's very easy to compare, and it will be easy to telecast to the end-users.""The deployment process is lengthy and should be quicker to complete."

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"The native UI should be simplified because it is outdated and a little bit over-complicated."

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Pricing and Cost Advice
  • "Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."
  • "There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."
  • "Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."
  • "The purchase of the product was handled by someone else."
  • "I have no comment on pricing of the solution."
  • "The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."
  • "For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."
  • "The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."
  • More Microsoft Intune Pricing and Cost Advice →

  • "Pricing and licensing are horrible. You have to not look at dollar value to use SCCM. It's super-duper expensive but it works. The acquisition cost is expensive, it's labor-intensive. But it works."
  • "Pricing and licensing are a downside of SCCM. It's expensive. I'd have to confirm this, but I think they changed the licensing to core-based instead of socket-based. It's not cheap, because you have to buy the software, you have to buy SQL. Another thing we learned from talking to Microsoft is that they provide you a license for SQL if you run it on the same box as the primary server. If you run it outside that box, you have to buy SQL. Microsoft does recommend you running it on the same box because of performance. But then, in order to run SQL, SCCM, and everything on the same box, you better have some resources. It's an expensive solution. There's no doubt about it."
  • "Overall, I think it's fine. It's pretty much in-line because there are ways to offset it with the Office 365 licensing."
  • "SCCM comes with its own version of SQL Server. If you use that SQL Server with SCCM and don't use it for another applications than you get an SQL Server for free."
  • "The licensing is good because they have various options, depending on what you are looking for."
  • "Pricing is negotiable with Microsoft, depending upon which of their packages you choose."
  • "When you compare this solution with other tools in the market you might actually find a lot of variation in the pricing and that's why people opt for the other tools rather than Microsoft tools."
  • "Its price is okay because it is part of our licensing."
  • More Microsoft Configuration Manager Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it… more »
    Top Answer:Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of… more »
    Top Answer: Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also… more »
    Top Answer:Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the… more »
    Top Answer:ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What… more »
    Top Answer:Microsoft Configuration Manager gives different tools in one solution.
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    Comparisons
    Also Known As
    Intune, MS Intune, Microsoft Endpoint Manager
    Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )
    Micro Focus ZENworks Configuration Management, HPE CMS, HPE Configuration Management, Micro Focus Configuration Management
    Learn More
    Overview

    Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

    In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

    Microsoft Intune Device Management Key Features

    With Microsoft Intune Device Management you can:

    • Ensure devices and apps are compliant with your security requirements.
    • Rapidly deploy and authenticate apps on all company devices.
    • Remotely access devices to troubleshoot issues or to remove data from them.
    • Generate reports for all devices in the system.
    • Monitor the way users access and share information to protect company information.
    • Set rules and configure settings on personal and organization-owned devices to access data and networks.
    • Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

    Mobile Application Management

    Mobile application management in Intune is designed to protect your organization’s data at the application level.

    With Microsoft Intune Application Management you can:

    • Configure apps to run with specific settings enabled.
    • Update existing apps that are already on the device.
    • See reports on which apps are used and monitor their usage.
    • Selectively wipe organization data from apps.
    • Add mobile apps to user groups and devices.

    As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

    Reviews from Real Users

    Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

    A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

    The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

    Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

    New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

    OpenText ZENworks Configuration Management helps you manage both devices and software across your entire environment. A single, unified web console provides insight to both devices and software, improves visibility, and helps reduce costs.
    Sample Customers
    Mitchells and Buzzers, Callaway
    Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
    Tech Mahindra, NNIT, ASIC
    Top Industries
    REVIEWERS
    Financial Services Firm19%
    Computer Software Company18%
    Comms Service Provider10%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Educational Organization23%
    Computer Software Company12%
    Government7%
    Financial Services Firm7%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm13%
    Manufacturing Company13%
    Insurance Company9%
    VISITORS READING REVIEWS
    Computer Software Company12%
    Government11%
    Financial Services Firm11%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Government11%
    University11%
    Educational Organization10%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise14%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise33%
    Large Enterprise47%
    REVIEWERS
    Small Business18%
    Midsize Enterprise13%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise15%
    Large Enterprise66%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise19%
    Large Enterprise62%
    Buyer's Guide
    Configuration Management
    March 2024
    Find out what your peers are saying about Red Hat, Microsoft, HCLTech and others in Configuration Management. Updated: March 2024.
    768,578 professionals have used our research since 2012.

    Microsoft Configuration Manager is ranked 2nd in Configuration Management with 78 reviews while OpenText ZENworks Configuration Management is ranked 21st in Configuration Management. Microsoft Configuration Manager is rated 8.2, while OpenText ZENworks Configuration Management is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of OpenText ZENworks Configuration Management writes "It allows us to deploy applications and primitive desktops globally. The upgrade cycle is very long". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and AWS Systems Manager, whereas OpenText ZENworks Configuration Management is most compared with Quest KACE Systems Management and BigFix.

    See our list of best Configuration Management vendors.

    We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.