Compare HPE Service Desk Outsourcing vs. Unisys Service Desk Outsourcing

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Ranking
5th
Views
78
Comparisons
52
Reviews
0
Average Words per Review
0
Rating
N/A
2nd
Views
203
Comparisons
147
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
HP Service Desk Outsourcing
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Overview
HPE Service Desk Outsourcing with eSupport provides IT support for enterprise clients' internal users through a single point of contact, with a personalized Web portal as the primary interface. This outsourced solution is integrated to help achieve productivity and efficiency, and to reduce the total cost of support. HPE Service Desk with eSupport is a comprehensive approach to delivering end-user support through a mix of proactive support, selfservice, analyst-assisted support, and advanced telecommunications and technology capabilities. This innovative platform provides a seamlessly integrated continuum of Levels 0-3 support to promote efficient use of analyst and end-user time and service, and an ability to meet and exceed service-level agreements (SLAs). The end-user portal is highly personalized to provide each end user with information that is specifically relevant to them and their workplace. HP's enhanced implementation methodology for the Global Service Desk with eSupport includes the development of Management of Change programs to address organizational culture and achieve the behavior shift that is critical to the successful adoption of eSupport. HP's focus on Management of Change, with programs specifically designed to accelerate the shift to eSupport, is unique in the IT services industry today.
Unisys Service Desk Outsourcing provides up-to-date tools such as BOT's or texts or voice-activated support, home office or a remote office.
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Sample Customers
iSource AG
Fireside Distributors

HPE Service Desk Outsourcing is ranked 5th in Service Desk Outsourcing while Unisys Service Desk Outsourcing is ranked 2nd in Service Desk Outsourcing. HPE Service Desk Outsourcing is rated 0.0, while Unisys Service Desk Outsourcing is rated 0.0. On the other hand, HPE Service Desk Outsourcing is most compared with , whereas Unisys Service Desk Outsourcing is most compared with CSC Service Desk Outsourcing, Dell Service Desk Outsourcing, T-Systems Service Desk Outsourcing and Fujitsu Service Desk Outsourcing.

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