HPE System Management vs ServiceNow Discovery comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between HPE System Management and ServiceNow Discovery based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring.
To learn more, read our detailed Server Monitoring Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I think it's stable, scalable, and flexible.""This solution has improved our organization through the provision of efficient resource utilization and capacity planning.""The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure.""This is a good product and I recommend it.""The managing and monitoring are the solution's most valuable features. They are something I find quite helpful in my work.""The interface is in continuous development and improves version by version."

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"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface.""The process involving the original setup of the solution is excellent.""It's a single system of record and it captures the relationships.""The initial setup is pretty straightforward.""The best part about ServiceNow Discovery is that it is included in the ServiceNow suite.""The most valuable feature is its integration with CMDB, as it collects all the data.""The most valuable feature of ServiceNow Discovery is its performance.""The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."

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Cons
"Our customers would like to see the price lowered.""If the solution could provide better integration to make it easier to manage everything on different servers, that would be helpful. Whatever servers a company has, be it IBM, Dell, etc., if the System Management could be a platform that links all of them together, it would make management across different server types easier.""The return on investment report is too difficult to understand.""The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required.""I think that support integration could be improved.""The quality of service and support for this solution needs to be improved."

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"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation.""On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there.""Without improvement in the patters, applications can't be discovered""It's an expensive platform.""ServiceNow is very costly.""It is one of the most costly applications in terms of subscription costs.""When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that.""In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."

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Pricing and Cost Advice
  • "The support is yearly-based and the license is permanent."
  • "The price of this product is fair."
  • "The license was included when we purchased the server."
  • "My company has invested 30,00,000 USD in the product."
  • More HPE System Management Pricing and Cost Advice →

  • "This solution is a paid option within the ServiceNow framework."
  • "It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
  • "There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
  • "The price could be better. It's a bit on the pricey side."
  • "It is an expensive product with a price that depends on the models that you wish to purchase."
  • "It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."
  • "You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."
  • "The solution is very expensive."
  • More ServiceNow Discovery Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure.
    Top Answer:The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required.
    Top Answer:ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management.
    Top Answer:Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management. However, it helps with significant cost savings in various areas. In particular, in two Oracle… more »
    Top Answer:ServiceNow Discovery has an area for improvement, particularly concerning its global deployment in a company with data centers worldwide. The current limitation requires having mid servers or… more »
    Ranking
    18th
    out of 42 in Server Monitoring
    Views
    862
    Comparisons
    719
    Reviews
    1
    Average Words per Review
    532
    Rating
    8.0
    3rd
    out of 42 in Server Monitoring
    Views
    4,503
    Comparisons
    1,996
    Reviews
    24
    Average Words per Review
    576
    Rating
    8.1
    Comparisons
    Also Known As
    System Management, Operations Center, HP System Management
    Learn More
    Hewlett Packard Enterprise
    Video Not Available
    ServiceNow
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    Overview
    HP System Management, is a solution that consolidates and correlates fault and performance events across your entire physical and virtual IT infrastructure.

    ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

    Sample Customers
    Infotec
    York, National Grid, DXC Technology, experian, BEACHBODY
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Healthcare Company8%
    Financial Services Firm7%
    Government7%
    REVIEWERS
    Financial Services Firm18%
    Computer Software Company18%
    Retailer12%
    Educational Organization12%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm15%
    Healthcare Company9%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise38%
    Large Enterprise25%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise15%
    Large Enterprise56%
    REVIEWERS
    Small Business40%
    Midsize Enterprise11%
    Large Enterprise49%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise75%
    Buyer's Guide
    Server Monitoring
    March 2024
    Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    HPE System Management is ranked 18th in Server Monitoring with 8 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 34 reviews. HPE System Management is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of HPE System Management writes " Offers reliability and helps with the virtualization part". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". HPE System Management is most compared with Lenovo XClarity Controller, Microsoft Configuration Manager, Zabbix and Tanium, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and SolarWinds Server and Application Monitor.

    See our list of best Server Monitoring vendors.

    We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.