Anonymous UserSpecialist (US IT Recruiter) at a tech services company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"This solution has improved our organization through the provision of efficient resource utilization and capacity planning."
"The interface is in continuous development and improves version by version."
"The managing and monitoring are the solution's most valuable features. They are something I find quite helpful in my work."
"This is a good product and I recommend it."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"It's a single system of record and it captures the relationships."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"The process involving the original setup of the solution is excellent."
"The biggest advantage of ServiceNow is the value that it brings."
"I find that the Discovery and scripting features are the most useful."
"The initial setup is pretty easy."
"The quality of service and support for this solution needs to be improved."
"Our customers would like to see the price lowered."
"If the solution could provide better integration to make it easier to manage everything on different servers, that would be helpful. Whatever servers a company has, be it IBM, Dell, etc., if the System Management could be a platform that links all of them together, it would make management across different server types easier."
"The return on investment report is too difficult to understand."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"Without improvement in the patters, applications can't be discovered"
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"They can expand on the plugins for some of the other tools."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"Technical support has not been helpful when we have come across problems."
"The support is yearly-based and the license is permanent."
"The price of this product is fair."
"This solution is a paid option within the ServiceNow framework."
"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
HPE System Management is ranked 13th in Server Monitoring with 4 reviews while ServiceNow Discovery is ranked 7th in Server Monitoring with 7 reviews. HPE System Management is rated 9.0, while ServiceNow Discovery is rated 8.0. The top reviewer of HPE System Management writes "Good management and monitoring of servers and very good stability". On the other hand, the top reviewer of ServiceNow Discovery writes "Stable with good encryption but technical support isn't helpful". HPE System Management is most compared with Lenovo XClarity Controller, whereas ServiceNow Discovery is most compared with SCCM, Tanium, SolarWinds Server and Application Monitor, AWS Cloud Map and ScienceLogic. See our HPE System Management vs. ServiceNow Discovery report.
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We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.