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Huawei CCIP vs SAP Business Communications Manager comparison

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Ranking
7th
out of 15 in Contact Center Infrastructure
Views
74
Comparisons
52
Reviews
0
Average Words per Review
0
Rating
N/A
12th
out of 15 in Contact Center Infrastructure
Views
50
Comparisons
42
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Business Communications Manager
Learn More
Huawei
SAP
Overview
Huawei Contact Center (CC) solution creates a multimedia services center for enterprises and businesses to offer effective customer and marketing services. Huawei's full-service solution, with a flexible, cloud-based architecture, can transform your business into a valuable, profit center.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Sample Customers
China Merchants Bank (CMB), Ping An Insurance Company
Kaeser Kompressoren

Huawei CCIP is ranked 7th in Contact Center Infrastructure while SAP Business Communications Manager is ranked 12th in Contact Center Infrastructure. Huawei CCIP is rated 0.0, while SAP Business Communications Manager is rated 0.0. On the other hand, Huawei CCIP is most compared with , whereas SAP Business Communications Manager is most compared with .

See our list of best Contact Center Infrastructure vendors.

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.