We performed a comparison between Huawei eSight and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Management Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most important features are alarm management and the visualization of the health of our network devices."
"Huawei eSight provides businesses with monitoring capabilities of network devices across your network."
"We use Huawei eSight to monitor devices like Wi-Fi controllers, LAN switches, and routers."
"I like the real-time location monitor or RTLS feature. It is similar to the monitoring feature in Cisco Prime."
"We can scale the solution."
"I like that it supports all our Huawei devices. Unlike other network monitoring tools that monitor Huawei devices, it provides more details when it comes to monitoring or management. We can get complete details about the devices, and management is also simple."
"eSight allows me to monitor and solve any problem in the backbone and any switch in real-time."
"The product is stable."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The glass tables are very helpful."
"We have a lot of teams using Splunk and they would be blind without it."
"I find the episode review, glass tables, and correlation search features very useful."
"Customers have noted the solution helps streamline incident management."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"ITSI includes a feature called a glass table."
"It's scalable and expands well."
"The solution needs to improve it's user interface to make it more modern and stylish. They need to design proper menu positions, features, etc. Right now the layout is complicated."
"eSight has many features and options, but sometimes, we feel that it should be more advanced, like Cisco. It would be good if they can enable some automation part in eSight. Most of our customers want automation in their network. They don't want a dependency on everything. That's why the automation part must be improved in Huawei. It will be beneficial for customers. Cisco has different products, and there are multiple products for monitoring, automation, etc. In the software-defined network, Cisco has ACI, and VMware has NSX. Such options must be there in Huawei to move to a software-defined network. Unlike Cisco, in the case of eSight, there is only one product. I am not aware of any other product. It would be good to enhance it with at least some automation options so that we can use it effectively in the campus network or big data center environment. When I implemented this Huawei solution, I faced some limitations in particular areas like wireless scanning. This is another part that they can improve. Wireless reporting option is not as effective as other monitoring solutions. For a particular use case, if a customer is asking for some reports, sometimes they are not 100% satisfactory. The reporting structure must be improved."
"Something that could be improved is the lack of integration with Cisco switches. In the next release, I would like to see better reporting."
"It is not a very flexible product."
"The price could be less costly."
"It will be better if they can make the simple network topology part more presentable. It would also be better if they had API integration and integration with third-party devices."
"The solution and the operating system come separately. It would be easier if we did not have to deploy anything. A bundle feature would be better."
"This solution could be improved by offering monitoring for all devices and not only Huawei devices."
"The solution should integrate more features in NEAP."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"It would be good if an interface was included in the next release."
"The cost of the license could be lower."
"It was an intimidating tool for us to jump into at the beginning."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Huawei eSight is ranked 11th in Network Management Applications with 8 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. Huawei eSight is rated 6.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Huawei eSight writes "Useful RTLS feature and good support but needs automation options and better wireless reporting". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Huawei eSight is most compared with Cisco DNA Center, Cisco Prime, Zabbix, PRTG Network Monitor and SolarWinds NPM, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our Huawei eSight vs. Splunk ITSI (IT Service Intelligence) report.
We monitor all Network Management Applications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
