Huddle vs NICE CXone comparison

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Huddle Logo
96 views|84 comparisons
NICE Logo
805 views|551 comparisons
Executive Summary

We performed a comparison between Huddle and NICE CXone based on real PeerSpot user reviews.

Find out what your peers are saying about Dropbox, Box, Microsoft and others in Content Collaboration Platforms.
To learn more, read our detailed Content Collaboration Platforms Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "We had a custom setup that cost us some money."
  • More NICE CXone Pricing and Cost Advice →

    Ranking
    Views
    96
    Comparisons
    84
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    Rating
    N/A
    Views
    805
    Comparisons
    551
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    Buyer's Guide
    Content Collaboration Platforms
    March 2024
    Find out what your peers are saying about Dropbox, Box, Microsoft and others in Content Collaboration Platforms. Updated: March 2024.
    765,234 professionals have used our research since 2012.
    Comparisons
    Microsoft Teams logo
    Compared 42% of the time.
    SharePoint logo
    Compared 38% of the time.
    HCL Verse logo
    Compared 20% of the time.
    Nuance IVR logo
    Compared 16% of the time.
    Genesys Cloud CX logo
    Compared 15% of the time.
    Sprinklr logo
    Compared 10% of the time.
    Five9 logo
    Compared 6% of the time.
    Also Known As
    NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
    Learn More
    Overview
    Huddle is cloud-based content collaboration and project management software founded with a single aspiration: to help people work better together. Established in 2006, with offices in London and San Francisco, Huddle has become a leader in cloud collaboration and content management for the enterprise. Since content collaboration means more than just file-sharing, Huddle offers tools to allow users to deliver the right information to the right people. Ease of use, security, value, support and commitment to your successes are the key ingredients to Huddle's innovative solutions. Huddle is a remarkably simple, yet powerful way to collaborate on content. Six fundamental aspects drive its project management software: file sharing, collaboration, projects, organization, customization and integration. Users can create content directly on Huddle, share it with a few clicks, and edit files with complete version control. Files will stay synced across every device, enabling users to be up-to-date with ongoing projects. Users can create secure workspaces with external partners, assign individuals and teams, and engage in conversations around files before submitting requests for approval. Huddles simplifies managing complex projects by allowing oversight of projects through both desktop and mobile devices. Automatic reminders can even be sent about tasks as deadlines approach. Content collaboration is customizable through Huddle's option of creating a branded account that matches a company's unique style, including custom URL and logos. Users looking to supercharge their workflow can connect Huddle with SharePoint to painlessly migrate data into the mobile cloud through its seamless file sharing software. In addition, the Huddle app can connect to other phone apps, enhancing content collaboration and productivity for the most contemporary users. Huddle boasts an extensive client list including companies such as the U.S. Department of Homeland Security, the U.S. Department of Defense, the European Commission, NASA, P&G, Panasonic, Unilever, SEGA, and the National Geospatial-Intelligence Agency. Review more of the top Project Management solutions with our SmartAdvisor.  

    NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.

    The Summer 2023 Release of CXone introduced several key features and improvements designed to drive greater flexibility, insights, and operational efficiency for enterprises. Key new features include:

    • Integration Hub - Enables seamless integration with third-party apps to eliminate data silos.
    • Enhanced Supervisor Workspace - Provides real-time visibility and guidance across all interaction channels to improve coaching.
    • Application Analytics - Offers insights into agent performance and interactions to identify optimization opportunities.
    • Multi-Cloud Support - Allows deployment with Microsoft Azure, expanding environment options.

    Other updates focus on analytics, virtual agent integration, multi-language support, streamlined workflows, and API expansion to improve experiences and accessibility.

    CXone is valuable for IT leaders seeking robust, adaptable solutions to optimize complex CX operations, and business executives aiming to enhance efficiency, experiences and decision making through actionable data.

    Sample Customers
    AKQA, beats by dre, UK Cabinet Office, Centrica, ComCast, Commonwealth Secretariat, UK Department for Culture Media and Sport, US Department of Homeland Security, UK Education Funding Agency, Epson, Go-Ahead, Grant Thornton, KIA, KPMG, Megger, UK Ministry of Justice, NASA, US Department of Defense, P&G Prestige, Panasonic, Pearson, QinetiQ, Sony
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    VISITORS READING REVIEWS
    Government34%
    Computer Software Company11%
    Financial Services Firm7%
    Educational Organization6%
    REVIEWERS
    Media Company14%
    Outsourcing Company14%
    Wholesaler/Distributor14%
    Comms Service Provider14%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Healthcare Company10%
    Manufacturing Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise9%
    Large Enterprise80%
    REVIEWERS
    Small Business57%
    Midsize Enterprise36%
    Large Enterprise7%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise71%
    Buyer's Guide
    Content Collaboration Platforms
    March 2024
    Find out what your peers are saying about Dropbox, Box, Microsoft and others in Content Collaboration Platforms. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Huddle is ranked 23rd in Content Collaboration Platforms while NICE CXone is ranked 4th in Workforce Engagement Management. Huddle is rated 8.0, while NICE CXone is rated 8.2. The top reviewer of Huddle writes "With a dispersed team, we set permissions on files that are relevant to each team". On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Huddle is most compared with Microsoft Teams, SharePoint and HCL Verse, whereas NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and Five9.

    We monitor all Content Collaboration Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.