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Huddle is cloud-based content collaboration and project management software founded with a single aspiration: to help people work better together. Established in 2006, with offices in London and San Francisco, Huddle has become a leader in cloud collaboration and content management for the enterprise. Since content collaboration means more than just file-sharing, Huddle offers tools to allow users to deliver the right information to the right people. Ease of use, security, value, support and commitment to your successes are the key ingredients to Huddle's innovative solutions. Huddle is a remarkably simple, yet powerful way to collaborate on content. Six fundamental aspects drive its project management software: file sharing, collaboration, projects, organization, customization and integration. Users can create content directly on Huddle, share it with a few clicks, and edit files with complete version control. Files will stay synced across every device, enabling users to be up-to-date with ongoing projects. Users can create secure workspaces with external partners, assign individuals and teams, and engage in conversations around files before submitting requests for approval. Huddles simplifies managing complex projects by allowing oversight of projects through both desktop and mobile devices. Automatic reminders can even be sent about tasks as deadlines approach. Content collaboration is customizable through Huddle's option of creating a branded account that matches a company's unique style, including custom URL and logos. Users looking to supercharge their workflow can connect Huddle with SharePoint to painlessly migrate data into the mobile cloud through its seamless file sharing software. In addition, the Huddle app can connect to other phone apps, enhancing content collaboration and productivity for the most contemporary users. Huddle boasts an extensive client list including companies such as the U.S. Department of Homeland Security, the U.S. Department of Defense, the European Commission, NASA, P&G, Panasonic, Unilever, SEGA, and the National Geospatial-Intelligence Agency. Review more of the top Project Management solutions with our SmartAdvisor.
NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.
The Summer 2023 Release of CXone introduced several key features and improvements designed to drive greater flexibility, insights, and operational efficiency for enterprises. Key new features include:
- Integration Hub - Enables seamless integration with third-party apps to eliminate data silos.
- Enhanced Supervisor Workspace - Provides real-time visibility and guidance across all interaction channels to improve coaching.
- Application Analytics - Offers insights into agent performance and interactions to identify optimization opportunities.
- Multi-Cloud Support - Allows deployment with Microsoft Azure, expanding environment options.
Other updates focus on analytics, virtual agent integration, multi-language support, streamlined workflows, and API expansion to improve experiences and accessibility.
CXone is valuable for IT leaders seeking robust, adaptable solutions to optimize complex CX operations, and business executives aiming to enhance efficiency, experiences and decision making through actionable data.
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