We performed a comparison between Hyland OnBase and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are that it's very secure and provides audit trails for our documents."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The solution is very developed and we are not taking full advantage of its functionalities."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"I like the cloud and its integrability."
"IBM's deployment box is one huge black box. We can create all the services with our own code or without a codebase, however, we have a huge amount of space with practically no limitation."
"Process Modelling, simulation and optimization, integration, UI components."
"Provides the power to understand and automate processes."
"The solution is stable."
"Its workflow and integration with SAP are the most valuable features. It is also a stable solution."
"It helps improve your process through continual measurement."
"Everything is coupled together and comes as one solution."
"It provides value and simplifies processes."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"If the processing gets better, it would be more efficient."
"We would like better performance and more visibility on each step of the tool."
"It's a bit technical, related to the instance of migrations. It's a tough thing to handle, in every new release, in every upgrade, that we have to do things in the applications or in the product. I think IBM is working on it but I know there are a lot of requests coming in from different organizations on this."
"I would like it more documentation during the design phase."
"We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes."
"Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup."
"The options for customization could be improved. More customization using your own code would be beneficial."
"IBM BPM needs to have a better and modified interface."
Hyland OnBase is ranked 25th in Business Process Management (BPM) with 8 reviews while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. Hyland OnBase is rated 8.0, while IBM BPM is rated 7.8. The top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum, OpenText Extended ECM and IBM FileNet, whereas IBM BPM is most compared with Camunda, Pega BPM, Appian, IBM Business Automation Workflow and Apache Airflow. See our Hyland OnBase vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors.
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