Hyland OnBase vs IBM BPM comparison

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Hyland Logo
605 views|360 comparisons
100% willing to recommend
IBM Logo
9,630 views|7,403 comparisons
90% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Hyland OnBase and IBM BPM based on real PeerSpot user reviews.

Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Hyland OnBase vs. IBM BPM Report (Updated: April 2024).
767,667 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features are that it's very secure and provides audit trails for our documents.""We found the setup process to be okay since they do offer a troubleshooting guide.""OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year.""The solution is very developed and we are not taking full advantage of its functionalities.""The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.""I like the cloud and its integrability."

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"IBM's deployment box is one huge black box. We can create all the services with our own code or without a codebase, however, we have a huge amount of space with practically no limitation.""Process Modelling, simulation and optimization, integration, UI components.""Provides the power to understand and automate processes.""The solution is stable.""Its workflow and integration with SAP are the most valuable features. It is also a stable solution.""It helps improve your process through continual measurement.""Everything is coupled together and comes as one solution.""It provides value and simplifies processes."

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Cons
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly.""For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.""We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated.""The dashboards do have some room for improvement as compared to the other vendors which are there in the market.""We are struggling with duplicates and would like to have OCR functionality when using this solution.""An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

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"If the processing gets better, it would be more efficient.""We would like better performance and more ​visibility on each step of the tool.​""It's a bit technical, related to the instance of migrations. It's a tough thing to handle, in every new release, in every upgrade, that we have to do things in the applications or in the product. I think IBM is working on it but I know there are a lot of requests coming in from different organizations on this.""I would like it more documentation during the design phase.""We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes.""Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup.""The options for customization could be improved. More customization using your own code would be beneficial.""IBM BPM needs to have a better and modified interface."

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Pricing and Cost Advice
  • "They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
  • "OnBase is reasonably priced."
  • "There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
  • "The tool's price is high."
  • More Hyland OnBase Pricing and Cost Advice →

  • "It may be cheaper for organizations to pay for the Viewer licenses that are immediately up and running in the cloud, rather than paying for someone to administer publishing to an intranet."
  • "Starting out with Express can also help reduce the cost for adopting the product."
  • "​We have definitely seen ROI. When we first kicked it off, we said it had to pay for itself within three years, and it did."
  • "It gives us a good return on investment."
  • "We chose to purchase IBM BPM because it was bundled with the actual RPA program/solution that we decided to purchase. We decided to use Automation Anywhere tool (RPA), and it is was bundled with IBM BPM."
  • "Our customers do see ROI. They'll identify some particularly painful or uncoordinated processes to start with, then build out from there, picking off low hanging fruit."
  • "It has a low cost to implement. You'll get your money back in the same year that you complete the project."
  • "The cloud and license of the subscription model for IBM BPM can be complex. There are a lot of alternatives to choose from."
  • More IBM BPM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The solution is very developed and we are not taking full advantage of its functionalities.
    Top Answer:We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated.
    Top Answer:We researched both IBM solutions and in the end, we chose Business Automation Workflow IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing… more »
    Top Answer:The product is expensive considering the hardware and software costs.
    Ranking
    Views
    605
    Comparisons
    360
    Reviews
    4
    Average Words per Review
    439
    Rating
    8.0
    Views
    9,630
    Comparisons
    7,403
    Reviews
    24
    Average Words per Review
    417
    Rating
    7.7
    Comparisons
    Camunda logo
    Compared 22% of the time.
    Pega BPM logo
    Compared 9% of the time.
    Appian logo
    Compared 9% of the time.
    Apache Airflow logo
    Compared 7% of the time.
    Also Known As
    OnBase
    WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
    Learn More
    Overview

    OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOB applications such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI.

    IBM BPM is a business process management tool that provides a robust set of tools to author, test, and deploy business processes, as well as full visibility and insight to managing those business processes. The solution provides tooling and run time for process design, execution, monitoring, and optimization, along with basic system integration support. To support various levels of complexity and involvement with business process management, there are two different editions of the product: IBM BPM and IBM BPM Express.

    IBM BPM Features

    IBM BPM has many valuable key features. Some of the most useful ones include:

    • Process designer authoring tool
    • Collaborative editing and immediate playback of processes
    • Interactive user interfaces
    • Process rules based on IBM Operational Decision Manager
    • IBM Integration Designer (BPEL and SOA)
    • Designing and building case management systems
    • Process portal
    • Real-time monitoring and reporting
    • Performance analytics and optimizer
    • Performance data warehouse
    • IBM Process Center with a shared asset repository
    • IBM Process Federation Server
    • Built-in enterprise service bus (ESB)
    • Transaction support
    • Integration adapters
    • Network deployment support
    • High availability: clustering and unlimited cores

    IBM BPM Benefits

    There are many benefits to implementing IBM BPM. Some of the biggest advantages the solution offers include:

    • Increased efficiency and cost savings: IBM BPM can help you optimize existing processes and incorporate more structure into the development of new processes by removing process redundancies and bottlenecks.
    • More scalable processes: The solution enables better process execution and workflow automation, which transfers well when scaling processes.
    • Greater transparency: Because IBM BPM’s process automation clearly defines owners for tasks along the process, it provides more transparency and accountability throughout a given process. In turn, this fosters more communication among teams.
    • Less dependency on development teams: IBM BPM offers low-code features which remove potential dependencies on development. Business users can be onboarded onto these tools quickly and easily, thereby increasing process automation across the company.

    Reviews from Real Users

    IBM BPM is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s good for developing complex apps, is robust, and has helpful team management and process performance features.

    Zoran C., Owner/CEO at IT SPHERE, says, “It is perfect if you have to develop complex apps without much coding (only java script). It is also good if you don't have much IT resources in your company and would like to involve business analysts in the process of developing apps. My opinion is that it can do about 50% of all developers' work.”

    Suhas V., BPM Architect at GBM, mentions, “Overall the solution is robust and has the ability to integrate with any product for complex workflows."

    A BPM Consultant at a financial services firm comments, "Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."

    A Digital Banking & Innovation Director at a financial services firm expresses, “The processing functionality makes it easy to change processes and workflows easily.”

    Sample Customers
    Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
    Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm12%
    Computer Software Company12%
    Government12%
    Insurance Company9%
    REVIEWERS
    Financial Services Firm57%
    Computer Software Company17%
    Insurance Company10%
    Real Estate/Law Firm3%
    VISITORS READING REVIEWS
    Financial Services Firm29%
    Computer Software Company13%
    Manufacturing Company7%
    Retailer6%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise22%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise14%
    Large Enterprise61%
    REVIEWERS
    Small Business26%
    Midsize Enterprise15%
    Large Enterprise59%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise12%
    Large Enterprise71%
    Buyer's Guide
    Hyland OnBase vs. IBM BPM
    April 2024
    Find out what your peers are saying about Hyland OnBase vs. IBM BPM and other solutions. Updated: April 2024.
    767,667 professionals have used our research since 2012.

    Hyland OnBase is ranked 25th in Business Process Management (BPM) with 8 reviews while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. Hyland OnBase is rated 8.0, while IBM BPM is rated 7.8. The top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum, OpenText Extended ECM and IBM FileNet, whereas IBM BPM is most compared with Camunda, Pega BPM, Appian, IBM Business Automation Workflow and Apache Airflow. See our Hyland OnBase vs. IBM BPM report.

    See our list of best Business Process Management (BPM) vendors.

    We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.