We performed a comparison between Hyland OnBase and IBM Business Automation Workflow based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very developed and we are not taking full advantage of its functionalities."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"I like the cloud and its integrability."
"The workflow of BAW's automation is handled inside of BPM, so we can see what state it is at and how things are processing through."
"It has had a positive effect on decision-making in my organization. It helps us with our dispute process."
"The business process modeling is the most valuable feature."
"Its interface is well-designed and user-friendly"
"The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily."
"The most valuable feature of IBM Business Automation Workflow is cost management."
"IBM has spent a lot of time on the connections between the rules engine and its other product, the core BPM platform. They've really centralized the suite as one offering now."
"It's a flexible solution."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"In terms of improvement, it could be less complex."
"IBM Business Automation Workflow is not a very user-friendly solution."
"Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view."
"Integrating the solution with existing systems can be complicated and it needs careful planning and execution."
"Sometimes, we feel like we are not getting the full features of the content management capabilities."
"The setup and installation process could be made easier."
"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."
"Requires a lot of customization code writing which could be reduced."
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Hyland OnBase is ranked 25th in Business Process Management (BPM) with 8 reviews while IBM Business Automation Workflow is ranked 13th in Business Process Management (BPM) with 21 reviews. Hyland OnBase is rated 8.0, while IBM Business Automation Workflow is rated 7.6. The top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". On the other hand, the top reviewer of IBM Business Automation Workflow writes "Good for case management, integration capabilities but lacks stability". Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum, OpenText Extended ECM and IBM FileNet, whereas IBM Business Automation Workflow is most compared with IBM BPM, Camunda, Apache Airflow, AWS Step Functions and IBM Case Foundation. See our Hyland OnBase vs. IBM Business Automation Workflow report.
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