We performed a comparison between Hyland OnBase and OpenText Content Manager based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are that it's very secure and provides audit trails for our documents."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The solution is very developed and we are not taking full advantage of its functionalities."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"I like the cloud and its integrability."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"It has a robust search but has often been difficult for people to learn."
"The product can be integrated with different solutions."
"An advantage is integration with your IP directory."
"I did not face issues with the product's scalability...The solution's technical support is good."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"The ease of use should be addressed."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"The stability of the solution is an area of concern where improvements can be made."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
"The product could improve its scalability."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."
Hyland OnBase is ranked 8th in Enterprise Content Management with 8 reviews while OpenText Content Manager is ranked 10th in Enterprise Content Management with 21 reviews. Hyland OnBase is rated 8.0, while OpenText Content Manager is rated 7.6. The top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". On the other hand, the top reviewer of OpenText Content Manager writes "A document management system that integrates well with SAP, Salesforce and Oracle ". Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum, OpenText Extended ECM and IBM FileNet, whereas OpenText Content Manager is most compared with SharePoint, OpenText Extended ECM, OpenText Documentum, IBM FileNet and Microsoft Purview Records Management. See our Hyland OnBase vs. OpenText Content Manager report.
See our list of best Enterprise Content Management vendors.
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