We performed a comparison between IBM Application Performance Management and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup was straightforward and took minimal effort."
"The transaction tracking feature from IBM is the most important feature for us. It is something that provides a terrific value for us and our clients. It has a lot of data sources and agents that are collectors. It is also stable."
"It's easy to use."
"IBM Application Performance Management helped us increased our response time by 80% and cost 60% less."
"Because we have partnerships with other partners, I can share a bit about what I've noticed with IBM APM compared to other vendor solutions. Specifically, with IBM, the visibility into detailed process information is more tangible. On the OS level, APM displays all processes (or the top 10 processes) that are consuming CPU or resident memory. This is the most important thing that is not always available with other vendors."
"I would rate the scalability an eight out of ten."
"The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
"It does everything we wanted it to do."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"New Relic has helped us in terms of the optimizing our print and loading times."
"Server uptime is its most valuable feature."
"The most valuable feature is application monitoring."
"Technical support can be slow and needs improvement."
"Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process."
"They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy."
"With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable. Many issues are happening, and we've had to discuss it with support to try and get a fix. It affects application availability, and sometimes actions fail because of the agent, degrading the performance of the application."
"The demo that was provided to us is not working very well. At times, there are errors."
"It's still missing some platforms. For example, if you look to applications itself, it is missing the interface."
"The stability is not great and should be better."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
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IBM Application Performance Management is ranked 52nd in Application Performance Monitoring (APM) and Observability with 7 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. IBM Application Performance Management is rated 6.4, while New Relic is rated 8.6. The top reviewer of IBM Application Performance Management writes "A multi-functional solution but has poor stability and performance-related issues". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". IBM Application Performance Management is most compared with Instana Dynamic APM, Dynatrace, BMC Compuware Strobe, IBM Tivoli Composite Application Manager and AppDynamics, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our IBM Application Performance Management vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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