We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Good user interface and good add option."
"Its workflow and integration with SAP are the most valuable features. It is also a stable solution."
"I like the APIs and the BPM coach is a good tool. But if I had to pick one, it would be the API."
"The most valuable feature for the organization is the Document Store."
"One of the reasons for adopting this solution ten years ago was its ease of use. It had a lot of off-the-shelf functionality, and it did not need to be developed specifically for the project that we were implementing. That was the main reason for adopting it in the beginning."
"IBM BPM is equipped with all the functionalities which are needed for building BPM enterprise-level applications."
"This solution has always been lacking in the user interface (UI), it needed to be improved a lot. However, from the acquisition of Spark UI, the UI is much better. Overall the solution is robust and has the ability to integrate with any product for complex workflows."
"IBM's deployment box is one huge black box. We can create all the services with our own code or without a codebase, however, we have a huge amount of space with practically no limitation."
"It's very stable. If you ask me for the success rate metrics, it's more than 90% for both."
"They don't have a mechanism to achieve processes, data sources, and data."
"This is technology, and there's always room for improvement. It would be better to have a single solution. Trying to have an overview in terms of this solution brings together the concepts of BPM processes, customer journeys, and an automation part for KPIs. All of this working together and coming up with a single solution with privacy is more commercial than anything else."
"Our developers are complaining that it's too complex to maintain."
"The front end is not customised for a good user experience."
"From the testing perspective and minor enhancements perspective, customization is something that is a little tedious as compared to new tools. In addition, various open-source tools that are available are not working with IBM BPM."
"There needs to be better documentation for IBM BPM in a central place. There is not any standard documentation for each component available and has been a barrier for developers."
"Some of the features are not enough for my business. We need to build custom user management for the many end users affected by BPM."
"The debugging needs improvement. There is some confusion surrounding the debugging."
"The price is an area that should be addressed because the price is high."
"Its price is on the higher side, and it can be improved. Its licensing is on a yearly basis. There are no additional costs."
"The price of the solution is fair for an enterprise solution that has both cloud and on-premise deployments and when comparing to competitors. Recently IBM has introduced Cloud Pak which allows for more flexible licensing options for automation and other features."
"Licensing is managed by the client, but we know it is yearly. Camunda is relatively cheaper. There is not much difference in pricing of IBM and PEGA. For large licensing, there are discounts as well."
"IBM could improve the price. It is far too expensive."
"When considering the features of the solution the price is expensive compared to competitors."
"It's expensive. All software is always extremely high. The manufacturing cost that we have compared to the selling cost, it's not like you're building a house or building a car. But putting that aside, considering that it's expensive, it's a lot of money. If you compare it with some of the other alternatives in the market, it's a similar price. For instance, if you compare it with Pegasystems, it's a similar price."
"I wish it was less expensive. I don't know why their pricing model is so high for a piece of software that could benefit so many. It just seems to me that they could have a lower cost, maybe with fewer features or whatever, but it should be possible to do a lower cost workflow software that uses the same interface and underlying engine but does not cost so much that you have to be a Fortune 50 company to buy it. It is annoying to me. There are a lot of solutions that IBM has that are really powerful but nobody can afford them. They know their business, but I still feel that there are a lot of customers who would benefit from this sort of thing. I don't know what this elitism is all about. I am sure they have people doing the money numbers, but it seems like you can make a lot more money by selling it to way more people for a little bit less."
"I already compared some solutions related to business process management, and I saw that the cost of IBM BPM is more expensive compared with that of Camunda, for example."
"The cost is very high compared to anything else available."
Micro Focus Operations Orchestration is the next-generation IT Process Automation solution for those businesses who want to automate their processes, operations, and IT tasks from the data center to the cloud. This solution allows IT to focus on innovation instead of on mundane tasks, and has many business benefits, which are discussed in detail below.
Micro Focus Operations Orchestration supports multiple IT domains, such as Cloud, Virtualization, SAP Orchestration, Security Ops, and Dev/Ops.
IBM BPM is ranked 4th in Process Automation with 24 reviews while Operations Orchestration is ranked 12th in Process Automation with 1 review. IBM BPM is rated 7.8, while Operations Orchestration is rated 8.0. The top reviewer of IBM BPM writes "A very stable and powerful tool for handling lots of concurrent users, but it is expensive, and the Eclipse-based tool has performance issues when you have a lot of developers". On the other hand, the top reviewer of Operations Orchestration writes "Sustainable and easy to use with good stability". IBM BPM is most compared with IBM Business Automation Workflow, Camunda Platform, Pega BPM, Apache Airflow and Appian, whereas Operations Orchestration is most compared with Red Hat Ansible Automation Platform, Control-M, Microsoft System Center Orchestrator, Appian and Puppet Enterprise.
See our list of best Process Automation vendors.
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.