We performed a comparison between IBM BPM and Oracle Process Cloud Service based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Pega, Appian and others in Process Automation."It's a solid product. It covers most of the pain points for clients."
"IBM's deployment box is one huge black box. We can create all the services with our own code or without a codebase, however, we have a huge amount of space with practically no limitation."
"The most valuable feature for the organization is the Document Store."
"It has improved my organization quite a bit. It brought awareness to what the business processes are, even to the business side, who did not necessarily know what they are."
"Technical support is good. They are very responsive. It is usually me who takes more time to get back to them than they take to get back to me, which is good."
"With the Process Center, I can go to one place and view what all the environments are doing."
"The most valuable feature of IBM BPM is the low code design, and ease of maintenance. Additionally, the integration is good and easy to do."
"It has reduced a lot of manual errors and processes."
"The tool's most valuable feature is knowing the KPIs and SLAs. This means you can see who's responsible for approving or rejecting requests. You'll know which employees are slow to take action, so you can see who's being lazy. You get a report at the month's or year's end to see how active employees are and if they support the system. This helps make things faster and easier for everyone. Tracking activity is the main point, so you can see how employees use the system."
"They could provide case studies to investigate and understand the functionality of business processes before development."
"I would like to see the solution be able to interact with other customer software solutions."
"I hope IBM uses something from IBM Content Navigator to make the interface easier to navigate."
"Where it can be improved is Integration. I think that the direction that IBM is taking now, to have something that is much more integrated, that can be seen as one single solution, is clearly the right way."
"From the testing perspective and minor enhancements perspective, customization is something that is a little tedious as compared to new tools. In addition, various open-source tools that are available are not working with IBM BPM."
"The business would like to use the product with a lot less IT and equipment involvement."
"The solution can improve integration with SAP, CRM, and Salesforce, which is not capital-intensive."
"It is a rather thick stack because you have to have WebSphere skills, IBM BPM skills, and an understanding of how the product runs on WebSphere. A lot of this will start to get a lot easier as they put it in containers, which will allow the platform to manage itself in some regards."
"The tool was perfect on-prem, but issues cropped up when it transitioned to the cloud. Some features, such as event listeners, have been suspended or deprecated, causing inconvenience for users who relied on them for sending tasks via WhatsApp or SMS."
Earn 20 points
IBM BPM is ranked 5th in Process Automation with 105 reviews while Oracle Process Cloud Service is ranked 28th in Process Automation with 1 review. IBM BPM is rated 7.8, while Oracle Process Cloud Service is rated 10.0. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of Oracle Process Cloud Service writes "Helps to transform an organization from a paper-based system to a paperless one using a workflow engine". IBM BPM is most compared with Camunda, Appian, Pega BPM, IBM Business Automation Workflow and Apache Airflow, whereas Oracle Process Cloud Service is most compared with Control-M.
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We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.