We performed a comparison between IBM BPM and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a very powerful solution."
"I like the APIs and the BPM coach is a good tool. But if I had to pick one, it would be the API."
"I rate the technical support a ten out of ten...The product's installation was easy."
"This solution has streamlined our operation and improved the TAT of sales, operations, and underwriters."
"IBM BPM is stable."
"The Process Designer is good. We like how we can drag and drop and link the processes up, that works out great for us."
"The system integration layer is valuable because this enables an organization to create a single point where all the key organizational master data is held in different IT applications across different functions, that can be accessed and updated."
"Compliance with the BPMN 2.0 standard."
"The iTerm suite is also crucial for visibility and optimization."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"The product has a flexible interface for development."
"There are a lot of ready to use orchestration custom packs."
"It's scalable."
"The data visualization is good."
"Great with IT processes and business processes."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"The tool's workflow function is very strong."
"The coaches and the user interface are the areas that can be improved a lot. It is good in terms of data processing, but the UI, scripting, and coaches are not very user-friendly and developer-friendly. Performance is always an issue. The scripting and the pattern that it uses are very tedious for new developers to understand, and it takes time to master it in depth. When comparing IBM BPM with IBM APN, a lot of things are provided out of the box in IBM APN. We don't have to write code or a Java connector to make a functionality work. It would be very helpful and time-saving for developers if IBM BPM is improved in this area to provide many functionalities or drag-and-drop options so that the developers don't have to write the code."
"Importing and exporting between multiple environments is more difficult with other tools."
"It can definitely be improved in terms of performance and stability."
"The constant switch between Eclipse and its web versions can be annoying and confusing."
"The initial setup was complex. It is not always easy to launch a new platform and it needed better coordination with IBM."
"The interface is limited and should improve in the future."
"Performance on large scale requirements could also be improved."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"The deployment requires awareness among the project staff."
"I would like a user experience module to be added."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"There can be gaps in integration."
"Efficiency of some features could be improved."
"We cannot perform GUI automation using the tool."
IBM BPM is ranked 5th in Process Automation with 105 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. IBM BPM is rated 7.8, while ServiceNow Orchestration is rated 8.2. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". IBM BPM is most compared with Camunda, Appian, Pega BPM, IBM Business Automation Workflow and SAP Signavio Process Manager, whereas ServiceNow Orchestration is most compared with Camunda, Control-M, Nintex Process Platform, BMC TrueSight Orchestration and F5 BIG-IQ. See our IBM BPM vs. ServiceNow Orchestration report.
See our list of best Process Automation vendors.
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