Most Helpful Review
Find out what your peers are saying about IBM Business Automation Workflow vs. Pega BPM and other solutions. Updated: September 2019.
373,262 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different application. We can write at once and reuse it.
The workflow of BAW's automation is handled inside of BPM, so we can see what state it is at and how things are processing through.
It has had a positive effect on decision-making in my organization. It helps us with our dispute process.
It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features.
One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA.
No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes.
It helps develop applications very quickly. Once clients get used to it and familiar with the methodology, then they don't feel so locked in. It is able to add this element of agility to our clients' software development lifecycle. That is my favorite thing about it: You're not so locked in as you used to be when developing applications.
IBM has spent a lot of time on the connections between the rules engine and its other product, the core BPM platform. They've really centralized the suite as one offering now.
The interface is quite simple and easy to use, even for beginners.
The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.
Powerful, full-featured business process management with excellent support
While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega.
The most valuable features are case management and integration services.
It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get.
The user interface and the ease of developing the workflow for an application are valuable features.
Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support.
The development UI is sometimes a little slow.
Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view.
I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful.
From what I understand, in the next release they're actually going to combine all of this together as one integrated solution... If we could have one unified way to build a solution, that would really help.
I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list.
The main areas which need improvement are specifically around reporting and analytics.
Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.
The pricing model needs to be improved. Right now, it's too expensive.
Lack of stronger cloud support is somewhat inconvenient for users and implementation.
What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works.
The unit testing needs to improve, as well as the user interface.
The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother.
There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues.
It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge.
Pricing and Cost Advice
Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing.
There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions.
The solution has saved us time.
May be somewhat more expensive than other solutions initially, but should have enhanced return on investment.
The licensing fees are based on the number of users.
They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments.
They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products.
out of 76 in Business Process Management
Average Words per Review
out of 76 in Business Process Management
Average Words per Review
Compared 44% of the time.
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Also Known As
|Business Automation Workflow||Pegasystems, SmartBPM|
IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.
Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.
Learn more about IBM Business Automation Workflow
Learn more about Pega BPM
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