We performed a comparison between IBM Business Automation Workflow and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."IBM has spent a lot of time on the connections between the rules engine and its other product, the core BPM platform. They've really centralized the suite as one offering now."
"It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management."
"The workflow of BAW's automation is handled inside of BPM, so we can see what state it is at and how things are processing through."
"The most valuable feature is automation, which is quite strong and we are quite happy with it."
"The most valuable feature of IBM Business Automation Workflow is cost management."
"It helps develop applications very quickly. Once clients get used to it and familiar with the methodology, then they don't feel so locked in. It is able to add this element of agility to our clients' software development lifecycle. That is my favorite thing about it: You're not so locked in as you used to be when developing applications."
"No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes."
"The business process modeling is the most valuable feature."
"The solution's case management is its most valuable aspect."
"Pricing is a little on the high side."
"The user interface and the ease of developing the workflow for an application are valuable features."
"The product helps you to build faster."
"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."
"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."
"Requires a lot of customization code writing which could be reduced."
"Integrating the solution with existing systems can be complicated and it needs careful planning and execution."
"The UI of the solution is not good. They should work to update the solution and make it better and fresher."
"I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful."
"The initial setup is actually a really complicated process."
"One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise."
"Improvements could be made in debugging and troubleshooting."
"Sometimes, we feel like we are not getting the full features of the content management capabilities."
"The pricing model needs to be improved. Right now, it's too expensive."
"They need to support the solution better, at this time the company does not have enough support."
"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."
"Business specific functionality is needed."
"The initial setup takes time."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."
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IBM Business Automation Workflow is ranked 13th in Business Process Management (BPM) with 21 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. IBM Business Automation Workflow is rated 7.6, while Pega BPM is rated 8.2. The top reviewer of IBM Business Automation Workflow writes "Good for case management, integration capabilities but lacks stability". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". IBM Business Automation Workflow is most compared with IBM BPM, Camunda, Apache Airflow, AWS Step Functions and OpenText 360 for SharePoint, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our IBM Business Automation Workflow vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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