Compare IBM Case Foundation vs. Pega BPM

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IBM Case Foundation Logo
878 views|651 comparisons
Pega BPM Logo
16,100 views|11,974 comparisons
Most Helpful Review
Find out what your peers are saying about IBM Case Foundation vs. Pega BPM and other solutions. Updated: November 2020.
447,718 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is scalable.""The client and the IBM content navigation are the solution's most valuable features.""Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great.""The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well.""It is easy to set up workflows that notify the user depending on certain events.""The most valuable feature is its stability, which is why we are using it.""The content management is great."

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"The most valuable features are case management and integration services.""While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega.""Powerful, full-featured business process management with excellent support""The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.""The interface is quite simple and easy to use, even for beginners.""The stability has been good. We haven't had any issues.""It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly.""The most valuable feature is the situational layer cake."

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Cons
"The service as it currently stands is out-of-date and lacks flexibility.""Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly.""There are some features that could be enhanced like the document viewer""The interface needs to be more user-friendly.""Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow.""We are now using microservices but there are some areas where the coordination with FileNet is problematic.""90% of the feedback we receive states that the UI is not very user-friendly."

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"The unit testing needs to improve, as well as the user interface.""What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works.""Lack of stronger cloud support is somewhat inconvenient for users and implementation.""The pricing model needs to be improved. Right now, it's too expensive.""Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.""The solution would benefit from more integration capabilities.""Sometimes when we are patching some data from the database, we are getting added as a timeout.""Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."

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Pricing and Cost Advice
"Pricing is in the mid-range, it is not cheap, but it's not expensive.""This is not an expensive solution and we are using the standard license.""IBM Case Foundation is a little expensive."

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"The licensing fees are based on the number of users.""May be somewhat more expensive than other solutions initially, but should have enhanced return on investment.""The price of this solution, including installation and configuration, is comparable to competing vendors.""The pricing is pretty good, compared to other similar products.""It's a user-based license where, as you scale the numbers of users, the price increases."

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Questions from the Community
Top Answer: The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well.
Top Answer: Pricing is in the mid-range, it is not cheap, but it's not expensive. Two models are available and it depends on which one you are using.
Top Answer: The interface needs to be more user-friendly. In the next release, I would like to see better integration with ERP tools and an improved interface.
Top Answer: The solution offers excellent workflows.
Top Answer: We're constantly evaluating other products. We're looking at others on the market right now.
Top Answer: There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will… more »
Ranking
Views
878
Comparisons
651
Reviews
7
Average Words per Review
383
Avg. Rating
7.7
Views
16,100
Comparisons
11,974
Reviews
15
Average Words per Review
591
Avg. Rating
8.4
Popular Comparisons
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Also Known As
Case Foundation, FileNet Business Process ManagerPegasystems, SmartBPM
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IBM
Pega
Overview
IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

Offer
Learn more about IBM Case Foundation
Learn more about Pega BPM
Sample Customers
Suncorp Group LimitedThe State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Top Industries
No Data Available
REVIEWERS
Financial Services Firm44%
Computer Software Company38%
Retailer6%
Real Estate/Law Firm6%
VISITORS READING REVIEWS
Computer Software Company46%
Comms Service Provider12%
Financial Services Firm9%
Media Company4%
Company Size
REVIEWERS
Small Business25%
Midsize Enterprise38%
Large Enterprise38%
REVIEWERS
Small Business14%
Midsize Enterprise7%
Large Enterprise79%
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise7%
Large Enterprise74%
Find out what your peers are saying about IBM Case Foundation vs. Pega BPM and other solutions. Updated: November 2020.
447,718 professionals have used our research since 2012.
IBM Case Foundation is ranked 13th in Business Process Management with 7 reviews while Pega BPM is ranked 3rd in Business Process Management with 15 reviews. IBM Case Foundation is rated 7.8, while Pega BPM is rated 8.4. The top reviewer of IBM Case Foundation writes "Harness and integrate unstructured information with business processes". On the other hand, the top reviewer of Pega BPM writes "Good case management and BPM workflow with easy cloud implementation". IBM Case Foundation is most compared with IBM BPM, IBM Business Automation Workflow, Camunda BPM and OpenText 360 for SharePoint, whereas Pega BPM is most compared with Camunda BPM, ServiceNow, Appian, IBM BPM and OutSystems. See our IBM Case Foundation vs. Pega BPM report.

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We monitor all Business Process Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.