Compare IBM Case Foundation vs. Pega BPM

IBM Case Foundation is ranked 25th in Business Process Management with 4 reviews while Pega BPM is ranked 8th in Business Process Management with 7 reviews. IBM Case Foundation is rated 7.6, while Pega BPM is rated 8.8. The top reviewer of IBM Case Foundation writes "Stable and scalable but is about to be phased out by IBM". On the other hand, the top reviewer of Pega BPM writes "Rapid renew structure allows for better implementation over other solutions and aids clients in serving their customers". IBM Case Foundation is most compared with IBM BPM, IBM Business Automation Workflow and Camunda BPM, whereas Pega BPM is most compared with Camunda BPM, Appian and ServiceNow. See our IBM Case Foundation vs. Pega BPM report.
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IBM Case Foundation Logo
904 views|700 comparisons
Pega BPM Logo
12,271 views|9,202 comparisons
Most Helpful Review
Find out what your peers are saying about IBM Case Foundation vs. Pega BPM and other solutions. Updated: January 2020.
389,722 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great.The client and the IBM content navigation are the solution's most valuable features.The solution is scalable.It provides us the capability of producing b​​usiness processes for documents that are launched immediately when a document comes into the repository.

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The stability has been good. We haven't had any issues.The interface is quite simple and easy to use, even for beginners.The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.Powerful, full-featured business process management with excellent supportWhile Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega.The most valuable features are case management and integration services.It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get.The user interface and the ease of developing the workflow for an application are valuable features.

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Cons
There are some features that could be enhanced like the document viewerComparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly.The service as it currently stands is out-of-date and lacks flexibility.​The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications.​

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The solution would benefit from more integration capabilities.Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.The pricing model needs to be improved. Right now, it's too expensive.Lack of stronger cloud support is somewhat inconvenient for users and implementation.What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works.The unit testing needs to improve, as well as the user interface.The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother.There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues.

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Pricing and Cost Advice
Information Not Available
May be somewhat more expensive than other solutions initially, but should have enhanced return on investment.The licensing fees are based on the number of users.They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments.They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products.

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report
Use our free recommendation engine to learn which Business Process Management solutions are best for your needs.
389,722 professionals have used our research since 2012.
Ranking
Views
904
Comparisons
700
Reviews
4
Average Words per Review
298
Avg. Rating
7.5
Views
12,271
Comparisons
9,202
Reviews
7
Average Words per Review
570
Avg. Rating
9.0
Top Comparisons
Compared 76% of the time.
Compared 9% of the time.
Compared 23% of the time.
Compared 20% of the time.
Compared 14% of the time.
Also Known As
Case Foundation, FileNet Business Process ManagerPegasystems, SmartBPM
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IBM
Pega
Overview
IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

Offer
Learn more about IBM Case Foundation
Learn more about Pega BPM
Sample Customers
Suncorp Group LimitedThe State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Top Industries
No Data Available
REVIEWERS
Financial Services Firm63%
Software R&D Company25%
Retailer13%
VISITORS READING REVIEWS
Software R&D Company36%
Financial Services Firm12%
Comms Service Provider11%
Manufacturing Company7%
Find out what your peers are saying about IBM Case Foundation vs. Pega BPM and other solutions. Updated: January 2020.
389,722 professionals have used our research since 2012.
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