Compare IBM Datacap vs. NICE Robotic Automation

IBM Datacap is ranked 1st in Intelligent Document Processing (IDP) with 7 reviews while NICE Robotic Automation is ranked 9th in Robotic Process Automation (RPA) with 2 reviews. IBM Datacap is rated 8.2, while NICE Robotic Automation is rated 9.6. The top reviewer of IBM Datacap writes "It reduces human error and saves time". On the other hand, the top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". IBM Datacap is most compared with Alfresco, ABBYY FlexiCapture and Automation Anywhere (AA), whereas NICE Robotic Automation is most compared with Another Monday, UiPath and Blue Prism.
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Most Helpful Review
Find out what your peers are saying about UiPath, Automation Anywhere, Blue Prism and others in Robotic Process Automation (RPA). Updated: February 2020.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background.We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients.Scalability is one of the best things about most of the RPA bots. Once you create one, scalability is just about multiplying them.Bot Insights is the most valuable feature. We don't have to struggle with generating metrics around how the bots are performing. This information coming out of Automation Anywhere is useful to us because of the way the metrics are generated. It inspires confidence from our customers.It is easy to fix bug issues which you encounter in the post-production process.Sometimes the customer will not provide any data. Using Automation Anywhere, we can easily automate to capture the customer data. Then, we can use that customer data inside the Cisco Unified Wire Voice Portal.The most valuable feature is the screen recorder, which helps to automate processes easily.The most valuable features of this solution are its scalability, security using the credential vault, and ease of use for business.

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The solution automates manual data entry.The most valuable feature is its ability to capture data, which changes all the time into different formats.It reduces human error and saves time.It helps companies figure out how to use advanced imaging techniques, processes, best practices, and other tools.It's resiliency. There are multiple ways of identifying what you are looking for. There are multiple export formats.It's a platform, not a configured application, so you can do what you want with it.One of the valuable features of Datacap is the user experience. One thing that IBM did a few years ago was they standardized all of their ECM products on Content Navigator, including Datacap. If you're an IBM ECM customer you have FileNet, you have Datacap, you have StoredIQ and you have a consistent user experience, user interface.The big thing these days is really the Insight Edition component and being able to build annotators to extract from literally unstructured content: paragraphs and information where there's no start anchor point to define where that data is located. There could be a number of entities in that which you have to draw information from. Being able to extract from them is really the differentiator today between that product and many of the other products...

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NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built.What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer.

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Cons
Because we are very new to our process, so we're still sort of working through it.I would like a couple more features where I can talk and the line comes up automatically. I can just put on a mic, like in "Ok Google". With "Ok Google", I can tell it to please open an Excel spreadsheet with the header read. If this is there, then I don't even need to sit on a computer, I can just dictate my commands and it will automatically come up.Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in future. I saw something like picture recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end user and even as a reseller.Version 11 is a bit heavy. At times, it takes a toll on the computing resources. It consumes a lot for computing power. We have seen multiple instances where computers or the client has crashed because of this particular problem. Automation Anywhere can improve this a lot.MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot.Our current version needs drag and drop, but that should be in the next release.We need more commands for PDF integration to make it more flexible.Better use case management to prevent each development from scratch would be an improvement.

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I would like better ease of use and more support options.I would like to see the product have the ability to process more documents in parallel. Right now, it is a single queue. Therefore, if you want to really test the load and stress test it, having multiple instances and the ability to scale it up would be great.It can take some time to implement.I would like to see integration of Watson AI technology into Datacap.Going forward, IBM needs to ensure that the output is perfect (as it can make the product) while staying true to platform's core.They have to stop focusing on new development and stabilize the latest release. It is not stable.The technical support is horrible. They have downsized the support teams too much. They've outsourced some of them along with some of the development, and they're just stretched too thin.Reporting and analytics seem to often be something of an afterthought. With Datacap, they've started building out some dashboards, but one thing we hear from our clients a lot is, "Well, gee, we really love reports. What Datacap has is not really helpful. We'd like something better. We'd like more dashboards." That's one area where we've seen some feedback that the product could do better.

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The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based...[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset.

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Pricing and Cost Advice
Costs savings have been seen by employing bots for multiple shifts instead of people.If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers.It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is.We have seen ROI on one of the process, but not on the other processes yet.The licensing cost is approximately $4,000 USD, which is a seed license.The certifications are free of cost.There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can.We are interested in saving manual engineer man-hours. So far, we have saved $100,000.

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Pricing depends on how much we use it. We pay per bulk quantity. We pay as you go. Therefore, it sort of depends on our usage of it.You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system.Pricing needs to stay competitive.

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Top Comparisons
Compared 53% of the time.
Compared 34% of the time.
Compared 21% of the time.
Compared 28% of the time.
Also Known As
Automation Anywhere, Testing Anywhere, Automation Anywhere EnterpriseDatacap
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Automation Anywhere
IBM
NICE
Overview

Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors. Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in over 90 countries.

IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

Offer
Learn more about Automation Anywhere (AA)
Learn more about IBM Datacap
Learn more about what RPA can do for you

There are many processes that you can automate in your business using RPA. Visit NICE Robotic Automation's website to learn more about what it can do for your business.

Sample Customers
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest DiagnosticsTurkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord OilHelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Top Industries
REVIEWERS
Financial Services Firm28%
Manufacturing Company14%
Software R&D Company11%
Pharma/Biotech Company10%
VISITORS READING REVIEWS
Software R&D Company39%
Comms Service Provider12%
Financial Services Firm9%
Media Company5%
VISITORS READING REVIEWS
Software R&D Company36%
Insurance Company12%
Financial Services Firm8%
Government8%
VISITORS READING REVIEWS
Software R&D Company34%
Comms Service Provider17%
Retailer12%
Financial Services Firm10%
Company Size
REVIEWERS
Small Business9%
Midsize Enterprise10%
Large Enterprise81%
VISITORS READING REVIEWS
Small Business10%
Midsize Enterprise19%
Large Enterprise72%
REVIEWERS
Small Business71%
Large Enterprise29%
No Data Available
Find out what your peers are saying about UiPath, Automation Anywhere, Blue Prism and others in Robotic Process Automation (RPA). Updated: February 2020.
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