IBM Datacap vs OpenText Intelligent Capture comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between IBM Datacap and OpenText Intelligent Capture based on real PeerSpot user reviews.

Find out in this report how the two Intelligent Document Processing (IDP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed IBM Datacap vs. OpenText Intelligent Capture Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The second thing that I like about Datacap is the fingerprint capture which is easy to configure on Datacap. From the form of the document, if a document is redundant in the same department, we can configure the capture based on the form of the documents""The feedback from our clients that this solution has increased their efficiency and their turnaround time on opening any account for end users, thus attracting more customers.""There's something that's very unique about IBM DataCap. It provides me with a good solution for extracting, reading the QR codes, and scanning them. In this stage, we are working in a UIT phase before implementing this protocol in all our branches. From my initial observation, IBM DataCap is good, it is not working too fast, but in a good manner for us.""Datacap is good at processing unstructured data. You can build up some nice data flows, and it is simple to configure. The tool adopts a low-code approach, but you can do a lot of coding if you want to customize and automate your flows. Datacap also has the flexibility to integrate.""Both Datacap Studio and Datacap Navigator are great features.""The big thing these days is really the Insight Edition component and being able to build annotators to extract from literally unstructured content: paragraphs and information where there's no start anchor point to define where that data is located. There could be a number of entities in that which you have to draw information from. Being able to extract from them is really the differentiator today between that product and many of the other products...""The administration of the application following an error is most valuable. We are able to know easily when something is stuck in the system.""The most valuable features of IBM Datacap is the capturing and recognizing of pages, documents as well as the scanner and barcodes."

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"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText.""We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users.""The automated version of the vendor invoice management is great.""It allows you to image capture, scan documents and use machine learning to automatically index and tie them.""Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate.""The solution is very powerful because it allows for custom scripting."

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Cons
"The solution's scalability needs improvement.""I would like better ease of use and more support options.""The interface can be more intuitive.""It can take some time to implement.""The IBM Datacap site actually is on the newer inside. They will give it as a plugin only.""We have page requirements where some values must be copied on each page. For example, say I need to scan a bunch of documents, and the name will be a field on every page. We don't have a default functionality in Datacap to copy the field value on the first page to all the pages. That feature would make the documents easy to prepare.""Its weaknesses are primarily tied to the lack of available resources and expertise in the market to effectively support and provide solutions and services to each customer for seamless implementation. Expertise in this specific product is rare throughout the market. One key reason is the product's limited downloads. Additionally, archiving solutions are often perceived as complex and challenging, dissuading many companies from venturing into this domain. Consequently, partners who specialize in archiving solutions are always seeking straightforward, uncomplicated options that are easy to manage and meet customer expectations.""I would like to see the product have the ability to process more documents in parallel. Right now, it is a single queue. Therefore, if you want to really test the load and stress test it, having multiple instances and the ability to scale it up would be great."

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"It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement.""If something is handwritten and attached to an email, it doesn't capture the information correctly.""The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones.""The setup is medium complexity.""Knowledge of .NET is required to effectively use the solution or it can be complicated.""I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents""We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up."

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Pricing and Cost Advice
  • "Pricing needs to stay competitive."
  • "You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system."
  • "Pricing depends on how much we use it. We pay per bulk quantity. We pay as you go. Therefore, it sort of depends on our usage of it."
  • "We were using the User Value Unit licensing, which means we get charged per active user of the system, and if I'm not mistaken, we also had it for the rule runner service. They had a PVU license model, which is a processor value unit. For each process that we have in our system, we pay a certain amount of money. We found the pricing to be quite steep. It was really an expensive solution in comparison to Kofax, which had a different licensing model and was actually cheaper overall because they charge per page and not per user and per process."
  • "If you want IBM Datacap on cloud, which is a service run by IBM, the price can be quite expensive, but if you want to just purchase the licenses and own those yourself, then the price is very competitive."
  • "It varies, and it depends on the client's requirements and negotiations. Nowadays, Datacap is also included in the IBM Cloud Pak for Business Automation."
  • "In Egypt, we have exchange rates that change year to year, and currently, we're facing an increase in the exchange rate between our Egyptian pound and the dollar. Since we have been using IBM DataCap two years ago we had a good price, it was not expensive. However, I cannot say now if it is expensive or not because of the exchange rate. Additionally, I don't have the data of other competitors and I don't know the prices."
  • "IBM could offer more competitive pricing. This would allow them to attain more users. Some of our clients are considering moving to a different solution called Encapture which is similar but offers more competitive pricing."
  • More IBM Datacap Pricing and Cost Advice →

  • "Some customers say the solution can get costly because it requires licenses or enterprise packages."
  • "OpenText is an expensive solution."
  • More OpenText Intelligent Capture Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The installation of the solution is very simple.
    Top Answer:IBM Datacap cannot fetch unstructured data properly; it always gives you wrong information, so no one uses this solution for unstructured data. Even for structured data, sometimes the administrators… more »
    Top Answer:The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText.
    Top Answer:The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to… more »
    Top Answer:It is designed for the automated capture and recognition of documents. Whether obtained through scanning, emails, faxes, or other sources, documents can be captured and data automatically extracted… more »
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    14
    Average Words per Review
    715
    Rating
    7.1
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    2,265
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    Average Words per Review
    440
    Rating
    8.3
    Comparisons
    Also Known As
    Datacap
    OpenText Captivas
    Learn More
    Overview

    IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

    OpenText™ Intelligent Capture, formerly OpenText Captiva, is an enterprise capture platform, providing omni-channel capabilities for collecting everything from scanned paper to chatbots. It is not just for organizing content at the front door, but automating processes across the enterprise. It can automate processes for standard documents, such as Financial Accounts Payable and Accounts Receivable, or complex documents, such as contracts or partner requests that require action based on the document’s content.

    Sample Customers
    Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil
    Information Not Available
    Top Industries
    REVIEWERS
    Computer Software Company38%
    Financial Services Firm23%
    Mining And Metals Company8%
    Transportation Company8%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company15%
    Government11%
    Insurance Company8%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company11%
    Government8%
    Company Size
    REVIEWERS
    Small Business46%
    Midsize Enterprise15%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise70%
    REVIEWERS
    Small Business29%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise70%
    Buyer's Guide
    IBM Datacap vs. OpenText Intelligent Capture
    March 2024
    Find out what your peers are saying about IBM Datacap vs. OpenText Intelligent Capture and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    IBM Datacap is ranked 6th in Intelligent Document Processing (IDP) with 26 reviews while OpenText Intelligent Capture is ranked 8th in Intelligent Document Processing (IDP) with 7 reviews. IBM Datacap is rated 7.6, while OpenText Intelligent Capture is rated 8.2. The top reviewer of IBM Datacap writes "The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature". On the other hand, the top reviewer of OpenText Intelligent Capture writes "A powerful solution for custom scripting but .NET knowledge is required". IBM Datacap is most compared with ABBYY Vantage, Microsoft Power Automate, Tungsten TotalAgility, HyperScience and UiPath, whereas OpenText Intelligent Capture is most compared with ABBYY Vantage, Tungsten TotalAgility, UiPath Document Understanding, HyperScience and Hyland Brainware. See our IBM Datacap vs. OpenText Intelligent Capture report.

    See our list of best Intelligent Document Processing (IDP) vendors.

    We monitor all Intelligent Document Processing (IDP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.