We performed a comparison between IBM ECM and OpenText Documentum based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."The content management is all about you as you can make the same content for minimal purpose solutions applications."
"The scalability is a valuable feature, that we're able to display our documents to so many people."
"The vertical scalability, as we can use it across some of our applications."
"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."
"The most valuable feature is that the documents are kept secure."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"The stability is very good."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"It has reduced the amount of paper documents; reducing time and errors in the process."
"It provides possibilities for us to save documents and supporting the business process while doing so."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"It is quite good."
"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."
"I would like to see seamless application integration."
"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."
"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."
"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."
"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"OpenText Documentum's user interface could be improved a little bit."
"It needs a better UI and it should also be cloud-ready. The UI has not changed in years."
"I would like to see performance improvements, especially regarding slow response times."
IBM ECM is ranked 13th in Enterprise Content Management with 16 reviews while OpenText Documentum is ranked 3rd in Enterprise Content Management with 26 reviews. IBM ECM is rated 8.0, while OpenText Documentum is rated 7.8. The top reviewer of IBM ECM writes "Datacap provides granularity and any level of customization. Solution development and delivery time needs to be improved". On the other hand, the top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". IBM ECM is most compared with IBM FileNet, Mobius Content Services Platform, SAP Extended Enterprise Content Management, Alfresco and Hyland OnBase, whereas OpenText Documentum is most compared with OpenText Extended ECM, SharePoint, IBM FileNet, Hyland OnBase and Pega BPM.
See our list of best Enterprise Content Management vendors.
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