We performed a comparison between IBM FileNet and M-Files based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."Provides records management functions."
"The most valuable features of IBM File Manager are workflow, content, and process capabilities."
"IBM FileNet has improved our organization with its single collaboration space."
"It is very user-friendly for business users. They can create their own searches. They are not dependent on administrators to create searches for them. It is self-service for them."
"Everybody ties into Active Directory and things like that, but on top of that are the extra layers of security for encryption, so they can meet standards required by PCI and by HIPAA: encryption at rest, encryption in flight, encryption in the database, all together. There are really only three products on the market that know how to do that, and FileNet is one of them."
"It is used by large enterprises. It has to be scalable and robust for them to use. We have seen that on multiple projects over the years."
"We have made our service routes more efficient, as far as moving work through the system and being able to react to customer situations and needs better by improving things, such as, address and beneficiary changes. I know that we have definitely made improvements in the process."
"It is a user-friendly system and easy to manage for anyone with basic knowledge."
"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
"I would like to have more governance features with more supervisory layers."
"I would like IBM to improve with each release, continue moving towards a continual, tighter integration, and build solutions that take advantage of all the different modules the platform has from one place."
"We'd like to use the docker, to have it containerized."
"I think it's to the point where there are probably too many features. Every software, as it matures and graduates, grows the list of features. What many of our customers express is that it's just too complicated. They're using maybe five or ten percent of the features but they're having to pay for 100 percent. There is room for improvement in terms of simplifying it."
"We know that they're looking at documents, but we don't know what documents they're actually going and finding the most, or where the bottlenecks might be. It would be nice if there was some interconnectivity back into Bluemix to say, "Ok, you've got a workflow problem here." That would be a neat feature moving forward because we've got a lot of users that would just say, "The system is not working." We had a few threads would get hung up because they were just constantly banging on these few documents. If that were the case, if we knew that ahead of time, then we could fix that, change the search sequences to make it more efficient. But we were blind to that until the users said it's not working."
"It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus."
"Programmers have to translate user needs into IBM FileNet, which causes misinterpretations."
"The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep."
"The integration with other products needs to be improved."
Earn 20 points
IBM FileNet is ranked 5th in Enterprise Content Management with 94 reviews while M-Files is ranked 8th in Document Management Software. IBM FileNet is rated 8.2, while M-Files is rated 9.0. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of M-Files writes "Good workflows, and it is easy to use with a dashboard that improves contract visibility". IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, IBM ECM and Systemware ECM, whereas M-Files is most compared with SharePoint, OpenText Extended ECM, OpenText Documentum, Microsoft Purview Records Management and Alfresco.
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