Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The features that I have found most valuable include the Data Capture and Case Manager features."
"The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA."
"The key way that this product has improved the way that that our business functions is by its stability. Its ability to remain up despite other pressures, its consistency, and lack of downtime are really the greatest things that it brings."
"We shred all our paper and no longer need the cabinet space. We used to have about six to 12 inches of cabinet space per customer, which is now gone."
"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."
"The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions."
"We have made our service routes more efficient, as far as moving work through the system and being able to react to customer situations and needs better by improving things, such as, address and beneficiary changes. I know that we have definitely made improvements in the process."
"We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper."
"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
"Simplifying both training and maintenance would be an improvement."
"The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep."
"This solution could be improved with the ability to present the file system from FileNet."
"It is ability to display legacy content needs improvement."
"I would like to have more governance features with more supervisory layers."
"It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus."
"If I had a concern, it would be that we are sometimes not getting to the root cause of the issues from a technical standpoint as quickly as we should. For the most part, it's good. However, when things get a bit dicey with more involved issues, we have had some delays in getting feedback. If I had a concern, it's around the technical support and their responses in regards to things like root cause analysis."
"I know it took them seven months to convert, so the initial setup was, probably to some degree, complex."
"The integration with other products needs to be improved."
Pricing and Cost Advice
"1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform."
"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."
"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."
"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."
"It has reduced operating costs by reducing the amount of manual work needed."
"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."
"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."
"Yearly, we pay for the maintenance, which is $20,000."
"They have an Optical Character Scanning module but we didn't buy it because it's ridiculously expensive."
Questions from the Community
Top Answer: I like the security and also the configuration. It is easy to configure and most of our business use cases have everything just with the configuration itself.
Top Answer: Developers like us have an upgraded interface. That interface does not work in the process that we have today. It hangs and is not user-friendly.
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Earn 20 points
out of 39 in Enterprise Content Management
Average Words per Review
out of 39 in Enterprise Content Management
Average Words per Review
Compared 23% of the time.
Compared 17% of the time.
Compared 15% of the time.
Compared 10% of the time.
Compared 1% of the time.
Compared 33% of the time.
Compared 16% of the time.
Compared 11% of the time.
Compared 9% of the time.
Compared 6% of the time.
IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.
There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.
M-Files provides a next generation intelligent information management platform that improves business performance by helping people find and use information more effectively. Unlike traditional enterprise content management (ECM) systems or content services platforms, M-Files unifies systems, data and content across the organization without disturbing existing systems and processes or requiring data migration. M-Files breaks down silos by delivering an in-context experience for accessing and leveraging information that resides in any system and repository, including network folders, SharePoint, file sharing services, ECM systems, CRM, ERP and other business systems and repositories. Thousands of organizations in over 100 countries use M-Files for managing their business information and processes, including NBC Universal, Rovio and SAS.M-Files website
Learn more about IBM FileNet
Learn more about M-Files
|Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.||Comcast, Rovio, OMV, Sagem, UNEP, Elekta, Caverion, SAS, HCP, Yokohama|
Financial Services Firm34%
Comms Service Provider8%
Computer Software Company35%
Comms Service Provider16%
Financial Services Firm7%
Computer Software Company34%
Comms Service Provider21%
No Data Available
IBM FileNet is ranked 2nd in Enterprise Content Management with 31 reviews while M-Files is ranked 7th in Enterprise Content Management with 1 review. IBM FileNet is rated 8.2, while M-Files is rated 8.0. The top reviewer of IBM FileNet writes "Easy to integrate, and enables our clients to guarantee compliance". On the other hand, the top reviewer of M-Files writes "Good workflows, and it is easy to use with a dashboard that improves contract visibility". IBM FileNet is most compared with SharePoint, IBM ECM, OpenText Content Suite Platform, OpenText Documentum and Everteam, whereas M-Files is most compared with SharePoint, OpenText Content Suite Platform, OpenText Documentum, Hyland OnBase and Alfresco.
See our list of best Enterprise Content Management vendors.
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