Eric WyattIT Director / CIO at Matanuska-Sustina Borough
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"We shred all our paper and no longer need the cabinet space. We used to have about six to 12 inches of cabinet space per customer, which is now gone."
"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."
"The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions."
"We have made our service routes more efficient, as far as moving work through the system and being able to react to customer situations and needs better by improving things, such as, address and beneficiary changes. I know that we have definitely made improvements in the process."
"We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper."
"It is really usable. There is a lot of support for it. You have the online components to trawl through the storage. I have a lot of fun with it."
"The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow."
"The most useful feature is its persistent storage. Also, the full-text search and attribute searching are valuable."
"It has a robust search but has often been difficult for people to learn."
"I would like to have more governance features with more supervisory layers."
"It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus."
"If I had a concern, it would be that we are sometimes not getting to the root cause of the issues from a technical standpoint as quickly as we should. For the most part, it's good. However, when things get a bit dicey with more involved issues, we have had some delays in getting feedback. If I had a concern, it's around the technical support and their responses in regards to things like root cause analysis."
"I know it took them seven months to convert, so the initial setup was, probably to some degree, complex."
"I think it's to the point where there are probably too many features. Every software, as it matures and graduates, grows the list of features. What many of our customers express is that it's just too complicated. They're using maybe five or ten percent of the features but they're having to pay for 100 percent. There is room for improvement in terms of simplifying it."
"For end-users there is a lack of administrative features. The interface of basic FileNet is not very good."
"The usability is fair. It could be a bit better. It could be better designed. They could put more effort into the user experience and do a better job of integrating other components, like Datacap, to be a bit more seamless."
"The initial setup was pretty complex. There are too many options, and it can get a bit confusing."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."
"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."
"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."
"It has reduced operating costs by reducing the amount of manual work needed."
"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."
"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."
"Yearly, we pay for the maintenance, which is $20,000."
"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."
"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."
IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.
There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.
Micro Focus Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.
IBM FileNet is ranked 1st in Enterprise Content Management with 28 reviews while Micro Focus Content Manager is ranked 10th in Enterprise Content Management with 1 review. IBM FileNet is rated 8.2, while Micro Focus Content Manager is rated 3.0. The top reviewer of IBM FileNet writes "Easy to integrate, and enables our clients to guarantee compliance". On the other hand, the top reviewer of Micro Focus Content Manager writes "Difficult to learn, poor technical support, and needs better integration with SharePoint". IBM FileNet is most compared with SharePoint, OpenText Content Suite Platform, IBM ECM, OpenText Documentum and Oracle WebCenter, whereas Micro Focus Content Manager is most compared with SharePoint, OpenText Content Suite Platform, Alfresco, Objective ECM and Microsoft OneDrive.
See our list of best Enterprise Content Management vendors.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.