Compare IBM FileNet vs. OpenText Content Suite Platform

Cancel
You must select at least 2 products to compare!
Most Helpful Review
Andrzej Chmielarski
Find out what your peers are saying about IBM FileNet vs. OpenText Content Suite Platform and other solutions. Updated: January 2021.
456,495 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The features that I have found most valuable include the Data Capture and Case Manager features.""The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA.""The key way that this product has improved the way that that our business functions is by its stability. Its ability to remain up despite other pressures, its consistency, and lack of downtime are really the greatest things that it brings.""We shred all our paper and no longer need the cabinet space. We used to have about six to 12 inches of cabinet space per customer, which is now gone.""There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement.""The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions.""We have made our service routes more efficient, as far as moving work through the system and being able to react to customer situations and needs better by improving things, such as, address and beneficiary changes. I know that we have definitely made improvements in the process.""We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper."

More IBM FileNet Pros »

"Most of our customers are very fond of the upgraded smart user interface.""It's a very good solution."

More OpenText Content Suite Platform Pros »

Cons
"Simplifying both training and maintenance would be an improvement.""The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep.""This solution could be improved with the ability to present the file system from FileNet.""It is ability to display legacy content needs improvement.""I would like to have more governance features with more supervisory layers.""It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus.""If I had a concern, it would be that we are sometimes not getting to the root cause of the issues from a technical standpoint as quickly as we should. For the most part, it's good. However, when things get a bit dicey with more involved issues, we have had some delays in getting feedback. If I had a concern, it's around the technical support and their responses in regards to things like root cause analysis.""I know it took them seven months to convert, so the initial setup was, probably to some degree, complex."

More IBM FileNet Cons »

"The architecture needs improvement, as it's complex.""Pricing could be improved and the stability or the performance needs improvement, which is very important."

More OpenText Content Suite Platform Cons »

Pricing and Cost Advice
"1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform.""The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year.""Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not.""My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before.""It has reduced operating costs by reducing the amount of manual work needed.""We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency.""The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do.""Yearly, we pay for the maintenance, which is $20,000."

More IBM FileNet Pricing and Cost Advice »

"Both Open Text ECM and IBM File share are expensive."

More OpenText Content Suite Platform Pricing and Cost Advice »

report
Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
456,495 professionals have used our research since 2012.
Questions from the Community
Top Answer: I like the security and also the configuration. It is easy to configure and most of our business use cases have everything just with the configuration itself.
Top Answer: Developers like us have an upgraded interface. That interface does not work in the process that we have today. It hangs and is not user-friendly.
Top Answer: We use it to document content management. We have a payment system for every corporate payment that goes through our bank, it has to go through our application. We use it for the business process… more »
Ask a question

Earn 20 points

Ranking
Views
12,421
Comparisons
6,156
Reviews
31
Average Words per Review
773
Rating
8.3
Views
10,893
Comparisons
7,786
Reviews
2
Average Words per Review
314
Rating
9.5
Popular Comparisons
Compared 23% of the time.
Compared 17% of the time.
Compared 10% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
Livelink ECM, OpenText ECM, OpenText Content Suite
Learn
IBM
OpenText
Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information and gain better business insight, create a positive business impact, increase process velocity, reduce risks related to information governance, and protect intellectual property from internal leaks and external threats. OpenText provides solutions in the core EIM categories of ECM, BPM, CEM, Information Exchange, and Discovery.

Offer
Learn more about IBM FileNet
Learn more about OpenText Content Suite Platform
Sample Customers
Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions. KUKA Roboter GmbH, MAN Diesel & Turbo, FMC Technologies, Alcatel-Lucent, KHS GmbH, The Black Sea Trade and Development Bank, COMM-UNITY EDV GmbH, BwFuhrparkService GmbH, Swarovski, Hydro One, Viega
Top Industries
REVIEWERS
Financial Services Firm34%
Insurance Company17%
Healthcare Company11%
Comms Service Provider8%
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider16%
Insurance Company8%
Financial Services Firm7%
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider15%
Government7%
Educational Organization5%
Company Size
REVIEWERS
Small Business23%
Midsize Enterprise12%
Large Enterprise65%
REVIEWERS
Small Business33%
Midsize Enterprise11%
Large Enterprise56%
Find out what your peers are saying about IBM FileNet vs. OpenText Content Suite Platform and other solutions. Updated: January 2021.
456,495 professionals have used our research since 2012.

IBM FileNet is ranked 2nd in Enterprise Content Management with 31 reviews while OpenText Content Suite Platform is ranked 5th in Enterprise Content Management with 3 reviews. IBM FileNet is rated 8.2, while OpenText Content Suite Platform is rated 9.6. The top reviewer of IBM FileNet writes "Easy to integrate, and enables our clients to guarantee compliance". On the other hand, the top reviewer of OpenText Content Suite Platform writes "Scalable, verifies complex solutions, and the support we receive is good". IBM FileNet is most compared with SharePoint, IBM ECM, OpenText Documentum, Alfresco and Hyland OnBase, whereas OpenText Content Suite Platform is most compared with SharePoint, OpenText Documentum, Alfresco, Hyland OnBase and Microsoft OneDrive. See our IBM FileNet vs. OpenText Content Suite Platform report.

See our list of best Enterprise Content Management vendors.

We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.