Compare IBM FileNet vs. OpenText ECM

IBM FileNet is ranked 2nd in Enterprise Content Management with 60 reviews while OpenText ECM is ranked 5th in Enterprise Content Management with 2 reviews. IBM FileNet is rated 8.2, while OpenText ECM is rated 9.6. The top reviewer of IBM FileNet writes "Easy to integrate, and enables our clients to guarantee compliance". On the other hand, the top reviewer of OpenText ECM writes "Scalability is great. We can extend areas horizontally and vertically". IBM FileNet is most compared with SharePoint, OpenText ECM and IBM ECM, whereas OpenText ECM is most compared with SharePoint, Documentum and IBM FileNet. See our IBM FileNet vs. OpenText ECM report.
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IBM FileNet Logo
12,223 views|6,991 comparisons
OpenText ECM Logo
10,356 views|7,529 comparisons
Most Helpful Review
Find out what your peers are saying about IBM FileNet vs. OpenText ECM and other solutions. Updated: January 2020.
399,230 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
I like the security and also the configuration. It is easy to configure and most of our business use cases have everything just with the configuration itself.The application, in terms of durability, has been able to withstand the usage, given that it was installed in 2003 and it's still working.One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily.FileNet has the capabilities to meet compliance and regulatory requirements. It is very secure.FileNet is very user-friendly... We have business users using and it is quite friendly for them.The most valuable feature is access control.It also helps with compliance and governance issues because it's a datastore that is not modifiable, and you can guarantee that. You cannot guarantee that with a folder-based file structure, where multiple people have access.[The most valuable features are] scalability and ease of use. These features are important because the customer where we have deployed it has millions of documents... And over the last five years, the volume of the documents has been increasing. It's handling all of them and without any errors.

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An SAP user can store documents directly into OpenText without a connector.Scalability is great. We can extend areas horizontally and vertically.

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Cons
Developers like us have an upgraded interface. That interface does not work in the process that we have today. It hangs and is not user-friendly.Our client feels FileNet does not provide them with content searchability. They feel it's cumbersome. They're only using Metadata. If the Metadata is not well-populated, it becomes a problem to retrieve a document.However, the configuration does take a long time. Every company needs its own configuration design. It depends on how many applications are connecting to FileNet. It can take a long time, depending on the application count.There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward.I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in categories within a span of seconds.The FileNet API seems like it is very difficult and not transparent.The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy.... In that area, they really must improve.There is room for improvement in the file management. It's very complex.

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We are looking for new, advanced UI features. Currently, the UI does not look great.

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Pricing and Cost Advice
FileNet is quite expensive, although Documentum is expensive too.Licensing costs depend on the size of the storage.The cost is about $40,000, plus yearly maintenance.The licensing cost of FileNet is comparable.When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia.Yearly, we pay for the maintenance, which is $20,000.The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do.It has reduced operating costs by reducing the amount of manual work needed.

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Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
399,230 professionals have used our research since 2012.
Ranking
Views
12,223
Comparisons
6,991
Reviews
60
Average Words per Review
615
Avg. Rating
8.2
Views
10,356
Comparisons
7,529
Reviews
2
Average Words per Review
210
Avg. Rating
9.5
Top Comparisons
Compared 21% of the time.
Compared 17% of the time.
Compared 15% of the time.
Compared 32% of the time.
Compared 16% of the time.
Compared 14% of the time.
Also Known As
Livelink ECM
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OpenText
Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information and gain better business insight, create a positive business impact, increase process velocity, reduce risks related to information governance, and protect intellectual property from internal leaks and external threats. OpenText provides solutions in the core EIM categories of ECM, BPM, CEM, Information Exchange, and Discovery.

Offer
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Learn more about OpenText ECM
Sample Customers
Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions. KUKA Roboter GmbH, MAN Diesel & Turbo, FMC Technologies, Alcatel-Lucent, KHS GmbH, The Black Sea Trade and Development Bank, COMM-UNITY EDV GmbH, BwFuhrparkService GmbH, Swarovski, Hydro One, Viega
Top Industries
REVIEWERS
Financial Services Firm35%
Insurance Company15%
Healthcare Company11%
Government6%
VISITORS READING REVIEWS
Software R&D Company38%
Comms Service Provider20%
Financial Services Firm9%
Government5%
VISITORS READING REVIEWS
Software R&D Company39%
K 12 Educational Company Or School11%
Comms Service Provider10%
Media Company5%
Find out what your peers are saying about IBM FileNet vs. OpenText ECM and other solutions. Updated: January 2020.
399,230 professionals have used our research since 2012.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.