We performed a comparison between IBM FileNet and OpenText Extended ECM based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I would say the workflow is pretty good. Also, the flexibility of being able to create custom objects with a lot of domain-specific attributes that we follow."
"The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow."
"The product is very stable."
"IBM FileNet has improved our organization with its single collaboration space."
"Users are able to create their own content, and they can manage their own sets of tasks, to work at their own pace and get their jobs done."
"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."
"It has the ability to mix document management and process automation."
"It has a robust API. We are able to have systems communicate with each other, and do business process automation."
"It's a very good solution."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"Simplicity to roll out, features available, customization options."
"We can configure the solution with any industry's products per customer requirements."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"One of the things I know is a bit of a challenge for them - because I know that it lives on top of FileNet, so it's not necessarily living on top of a relational database, per se - is that we also are using it as our system of record for our language management and our language definitions. I know that that was a little bit of a challenge, just because of the underlying architecture."
"We would like to have more automation of rollout solutions."
"During the initial setup, all the details and different technical things that we were trying to figure out became complex."
"The initial setup is complex. It is complex because there are several pieces of software that have to be installed in the right order to make it work alright."
"We'd like to use the docker, to have it containerized."
"We do have some individuals that do need to come up to speed on it technically, and the only onsite training for Case Manager is in Europe, there is not a lot of US-based training. So they have to do all their training online rather than being able to go and have a good bootcamp-style training somewhere nearby."
"There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward."
"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"A dashboard with information would be nice to see."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"The architecture needs improvement, as it's complex."
"The tool's documentation is not proper and has missing information like steps."
"The solution should work better with partners and be more developer-friendly."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
IBM FileNet is ranked 5th in Enterprise Content Management with 94 reviews while OpenText Extended ECM is ranked 2nd in Enterprise Content Management with 18 reviews. IBM FileNet is rated 8.2, while OpenText Extended ECM is rated 7.8. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". IBM FileNet is most compared with SharePoint, OpenText Documentum, IBM ECM, Alfresco and Hyland OnBase, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, Alfresco, Hyland OnBase and OpenText Content Manager. See our IBM FileNet vs. OpenText Extended ECM report.
See our list of best Enterprise Content Management vendors.
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