We performed a comparison between IBM MaaS360 and Symantec Endpoint Protection Mobile based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, JAMF, VMware and others in Enterprise Mobility Management (EMM)."For the price, the features included with Microsoft are appealing."
"Microsoft's cloud comes with a lot of extra features that are free of charge."
"The solution is easy to use and it has good performance."
"It's not working perfectly, but Microsoft's Autopilot offers great visibility into automated deployment solutions."
"The solution is scalable. We currently have tens of thousands of users within our organization using the solution."
"We already use a lot of Microsoft products in our company, and therefore, it made sense to also use this product."
"The Autopilot feature is fantastic. It is a Microsoft product, so it deals best with Microsoft operating systems, but it can integrate with iOS, Mac OS, Linux, and Android."
"Autopilot is the most valuable feature."
"We introduced the product as part of the SOC-2 requirement. The tool's most valuable features include keeping the operating system updated, tracking software inventory, controlling computer administrators, and the ability to wipe a computer in case of a security threat. It helps us to be compliant, and it is one of the reasons we implemented it."
"The ability to send an iPad out to someone and have them auto-provision it when they are out in the field is fantastic. We don't have to have it all configured before we ship it. This is probably the biggest value add."
"The most valuable feature is the fact that we can find a lost device or shut the device down and wipe it is good for HIPAA."
"My customers value the ability to control all their devices from a central point in IBM MaaS360."
"One valuable feature is the ability to provide a secure environment. Another is the kiosk mode where MaaS360 can be used over a tablet or mobile device to ensure that a single application is used."
"Using this solution has made things more convenient. Earlier, we had to depend a lot more on IT to find and resolve our issues."
"All features that we have deployed are useful. We do access office emails on our smartphones, and we have complete sync with Active Directory. Our calendar also gets synced in the MaaS360 application. We also ensure that the data from these official applications is not being misused by any of the employees. We have disabled cut, copy, paste, and all such features. It ensures that all the official data that our employees have on their smartphones is secure. Security is the paramount feature that we value in this product."
"It is a stable solution that functions twenty-four hours and seven days a week."
"One of the features I found very nice in Symantec Endpoint Protection Mobile is that it's good at scanning and fixing issues on its own. The solution is very good at finding a lot of applications and notifying you about systems that have issues. Symantec Endpoint Protection Mobile can run headless without having to report back which I found very nice about it. I also like that the solution would create alerts when a certain amount of time lapsed for systems, and it would recommend going through and scanning the systems. As an actual endpoint protection product, Symantec Endpoint Protection Mobile is good."
"The biggest advantage it has is the VPN product that is incorporated into the solution."
"Symantec Endpoint Protection Mobile is very easy to deploy, and it is really easy to set up the policies."
"Integration is good. You can integrate them with an off-brand endpoint solution. It has quite a few integration features you can use."
"The user interface is good. Managing and monitoring tools are also good."
"The most valuable feature is to be able to power up a device and wipe the data remotely."
"Your endpoint protection depends on the signature piece, so it's mainly for virus and malware protection, as well as also to control devices and applications."
"It would be helpful if there was proactive remediation."
"I think that there is room for improvement with the reporting. If this is done, it will be a better product."
"It would be better if they can reduce the cost of the license."
"Lacking in features such as Wi-Fi and network security."
"Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is."
"More integration with monitoring tools is needed."
"We faced issues with macOS support. The product should have better inventory and asset management."
"Having a dedicated configuration server that assists in modifying the configuration service, and creating personalized structures, interfaces, and web services could enhance usability."
"IBM MaaS360’s threat management feature needs improvement. It could identify even more malicious attacks."
"IBM MaaS360 can improve the location reporter. There is a 15-minute delay and this does not allow for any usefulness."
"They should allow for the building of custom reports with graphics."
"We opted to go with Microsoft Intune because it just seemed to be a more mature and comprehensive enterprise solution, whereas IBM MaaS360 didn't seem to have the necessary breadth to manage all of our equipment. Along with laptops, I've had some BYODs. IBM MaaS360 just didn't seem as mature in our assessment."
"User interface is basic and not very intuitive."
"The look needs to be updated and it could be simpler to use."
"The UI has room for improvement."
"The product needs to improve tech support."
"Application and device control needs to be improved. We also need to enhance login features for management to have good visibility of the events."
"I'm not sure if there's anything lacking; I personally don't use the solution too much, so I'd have to look at it a bit and do some more research. I'm more on the operation side of things."
"It would be nice to have more flexibility regarding deployment."
"When there is an attack attempt on mobile, there doesn't seem to be much of a notification."
"Having better, real-time support would be an improvement over having to send an email."
"For a lot of the issues my team experienced from Symantec Endpoint Protection Mobile, Symantec said that getting the issues resolved would mean going through the partner that sold the product and creating an incident report to get the team to work on the actual company environment. A lot of the problems my team has been having from Symantec Endpoint Protection Mobile were associated with Outlook for endpoint users who were being locked out of the Outlook application. Another area for improvement in Symantec Endpoint Protection Mobile is its central web hub, where you're supposed to be able to update all of the endpoints because it wasn't reaching the endpoints. For example, even if the central web hub was able to see the endpoints and do the required scans, whenever you'd go to do a policy change, the policy change wouldn't propagate down to the endpoints. The central web hub allows you to monitor all of your endpoints and allows you to choose actions you'd want to do to each of the endpoints such as pushing down on updates or scanning the system. The problem my team usually gets is that majority of the time, whenever my team would do policy updates, the updates won't propagate down to the users, so it was very inconsistent. Needing to manually go through and scan systems is also an area for improvement in Symantec Endpoint Protection Mobile. Currently, there's no way to automate its scanning process. A lot of the other issues started appearing in Symantec Endpoint Protection Mobile during situations when people wanted to customize different applications. Symantec doesn't like people doing a lot of customizations. For example, the main problem in my company is users losing access to Outlook, but then my team discovered that there was a specific policy set that you could disable, and it would fix a lot of the Outlook issues. However, when you'd go to change that policy set and attach that to a user to overwrite policies on the user side, it just wouldn't do anything for that user. It wouldn't even show that the policy was updated, so this is what needs to be improved in Symantec Endpoint Protection Mobile."
"The price is too expensive for the Egyptian market here. Compared to other products or the other competition here in the local market, they need to be more competitive cost-wise."
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IBM MaaS360 is ranked 8th in Enterprise Mobility Management (EMM) with 34 reviews while Symantec Endpoint Protection Mobile is ranked 5th in Mobile Threat Defense with 7 reviews. IBM MaaS360 is rated 7.8, while Symantec Endpoint Protection Mobile is rated 7.2. The top reviewer of IBM MaaS360 writes "It lets you separate work and personal data on mobile phones, but the interface is outdated and clunky". On the other hand, the top reviewer of Symantec Endpoint Protection Mobile writes "An easy-to-deploy solution for mobile devices that has high stability and scalability". IBM MaaS360 is most compared with VMware Workspace ONE, Jamf Pro, SOTI MobiControl, IBM MobileFirst and Cisco Meraki Systems Manager (MDM+EMM), whereas Symantec Endpoint Protection Mobile is most compared with VMware Workspace ONE, Prisma Access by Palo Alto Networks, Lookout and Check Point Harmony Mobile.
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