Compare IBM Maximo vs. JIRA Service Desk

IBM Maximo is ranked 1st in Enterprise Asset Management with 3 reviews while JIRA Service Desk is ranked 4th in IT Service Management (ITSM) with 12 reviews. IBM Maximo is rated 8.0, while JIRA Service Desk is rated 8.0. The top reviewer of IBM Maximo writes "Reliable and integrated in a single database but needs better dashboards for KPIs". On the other hand, the top reviewer of JIRA Service Desk writes "An excellent solution for tracking customer service issues and tracking technical support issues". IBM Maximo is most compared with ServiceNow, Oracle Enterprise Asset Management and JIRA Service Desk, whereas JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus and BMC Helix ITSM.
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IBM Maximo Logo
6,373 views|4,650 comparisons
JIRA Service Desk Logo
7,953 views|6,406 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable.Work order management and scalability enables the businesses' needs to be met.Reliable, very configurable, and it's all integrated in the same database.We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets.​Maximo is very stable. We really do not have problem with stability.​We were able to scale perfectly.​Its capabilities let us organize our work.

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JIRA helps integrate Kanban Board features and for this reason what it does it does well.One of the main advantages of JIRA is that it can be customized for our solutions. I live in Iran and we translated some parts of it into Persian and customized it with extra features. We hid other features to customize it right to the point. We provide this solution for our customers.The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well.I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances.The solution offers lots of information on the website to assist with technical queries. There are also many community sites to help you troubleshoot any problems.This is the most complete and versatile enterprise task management product and issue tracker.What I really like about this solution, is how it manages the queues, the tickets and the routing.This solution has helped us a great deal in project management tracking and forecasting.

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Cons
The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections.It's not user-friendly. It could use shortcuts for frequently requested services.Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs.It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for.It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff.The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline.​​Maximo is a big system, so the initial setup is complex.

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If JIRA were more of a substantial stand-alone product that covered more needs for project management, we wouldn't be using a suite of products.An improvement they could add is a better management dashboard. We only use the dashboard for the administration mode. We have a dashboard that reports the state of bugs or requirements. However, customers can only view requests that they made. We are not able to share a dashboard with our manager level customers to show them all of the requests in a quick dashboard.The solution should be more formalized. It could be more user-friendly.During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again.Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive.Integration possibilities with other products that are not Atlassian would be helpful. Support should also provide separate installation guides for each product even though they are easy to install.I don't think the program is very scalable.JIRA protects the end-user, but for the configuration, more rules could be added to improve the workflow.

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Pricing and Cost Advice
​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​

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Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free.But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran.Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited users. It is bad when you have 51 users then the price is based on that 100 user tier. Users at 100 will be the most cost effective.JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the software by hiring professionals who will help you to make the most of the software, especially in the beginning.I would suggest to always buy licenses through an Atlassian partner, so you can also rely on their expertise.

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384,324 professionals have used our research since 2012.
Ranking
Views
6,373
Comparisons
4,650
Reviews
7
Average Words per Review
396
Avg. Rating
8.3
Views
7,953
Comparisons
6,406
Reviews
12
Average Words per Review
572
Avg. Rating
8.1
Top Comparisons
Compared 29% of the time.
Compared 7% of the time.
Compared 27% of the time.
Compared 8% of the time.
Also Known As
Maximo
Learn
IBM
Atlassian
Overview
Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.
Offer
Learn more about IBM Maximo
Learn more about JIRA Service Desk
Sample Customers
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coastmgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Top Industries
VISITORS READING REVIEWS
Software R&D Company22%
Manufacturing Company17%
Comms Service Provider15%
Government9%
VISITORS READING REVIEWS
Software R&D Company25%
Comms Service Provider19%
Media Company8%
Insurance Company8%
We monitor all Enterprise Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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