"It is configurable, where you can add extra fields to screens and to the database."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"IBM Maximo is the best software for assets management."
"Preventive maintenance management."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"Reliable, very configurable, and it's all integrated in the same database."
"We were able to scale perfectly."
"Its integration is most valuable. It is pretty open for integration."
"The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well."
"This solution has helped us a great deal in project management tracking and forecasting."
"The most valuable features of JIRA Service Management are the service level agreement or management, and the ticketing system. Additionally, there are frequent updates that provide improvements."
"The product is not lacking anything that a QA will want to use."
"This is the most complete and versatile enterprise task management product and issue tracker."
"JSM's best feature is the integration with other Jira products."
"This service management solution has a good user interface. It helps improve your IT request requirements and makes tracking requests easier."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"The initial setup was complex, because it is a complex product."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"There are always ways to improve and make things better."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"Field addition and removal features are not very intuitive in JIRA Service Management."
"I would like to see the user interface changed, it is not very user-friendly, and it transitions workflows."
"JIRA Service could benefit from improvements to its voice support."
"I would like to see improvement in the ability to filter completed tasks."
"It is difficult to navigate if you don't have any prior knowledge."
"The initial setup is very complex."
"In-built chat is missing in JIRA Service Management."
"What needs to be added in Jira Service Management is the user screen. You'll find it very weird if this is your first time using the solution. The user-friendliness of its interface needs improvement."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. IBM Maximo is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IBM Maximo is most compared with ServiceNow, NetSuite ERP, ABB Ability Asset Suite EAM, IFS Cloud Platform and Oracle Enterprise Asset Management, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and Zoho Desk.
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