"The most valuable feature is the ability to correct maintenance."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"Its capabilities let us organize our work."
"Provides great flexibility."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"The most powerful features are the database and integration with CMDB."
"The incident management feature is good because it allows you to keep track of and classify issues."
"It is configurable, where you can add extra fields to screens and to the database."
"I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."
"JSM's best feature is the integration with other Jira products."
"The automation feature in JIRA Service Management is beneficial, and that's yet to be available in ServiceNow. ServiceNow doesn't have the flexibility to automate processes."
"This is a flexible tool for logging and tracking issues efficiently."
"We get software developed faster."
"The most valuable feature of this solution is that it is user-friendly."
"It's easy to set up the solution."
"Auditing team uses this solution to track audit findings and follow-up."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"Coding can be complex when customization is required."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"The interface is not very easy or user-friendly and is in need of improvement."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"There is no notification regarding language upgrades."
"A lot of users have said that they want a feature that was on the on-prem version of Jira and the vendor can't deliver. They're either unwilling or unable to give feature parity."
"As a consultant, I have used the support. Some of the support I have received has been good and other times it could improve."
"If JIRA were more of a substantial stand-alone product that covered more needs for project management, we wouldn't be using a suite of products."
"This solution lacks features for project management."
"During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again."
"It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow."
"The initial setup is very complex."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. IBM Maximo is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IBM Maximo is most compared with ServiceNow, NetSuite ERP, ABB Ability Asset Suite EAM, IFS Cloud Platform and Oracle Enterprise Asset Management, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and Zoho Desk.
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