Compare IBM Maximo vs. ServiceNow

Cancel
You must select at least 2 products to compare!
IBM Maximo Logo
5,506 views|4,069 comparisons
ServiceNow Logo
54,971 views|33,810 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The incident management feature is good because it allows you to keep track of and classify issues.""The most powerful features are the database and integration with CMDB.""We are very thankful to have IBM integrated with our own Legacy cloud-based system"

More IBM Maximo Pros »

"The most valuable feature is that this is a Cloud solution.""ServiceNow was the first true enterprise to service management platform.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.""I have found that sorting and grouping functions are particularly useful.""ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations.""ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on.""In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."

More ServiceNow Pros »

Cons
"I feel that the interface is a little too complicated with a large number of fields to enter.""The interface is not very easy or user-friendly and is in need of improvement.""You can get lost using the application"

More IBM Maximo Cons »

"Transparency in the pricing model needs to be improved.""Service mapping could be less complicated.""The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""There should be fewer clicks and faster integrations between solutions.""Creating service catalog forms could be made easier.""I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules).""Integration capabilities can improve.""I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."

More ServiceNow Cons »

Pricing and Cost Advice
Information Not Available
"The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.""There are licensing fees."

More ServiceNow Pricing and Cost Advice »

report
Use our free recommendation engine to learn which Enterprise Asset Management solutions are best for your needs.
521,817 professionals have used our research since 2012.
Questions from the Community
Top Answer: We are very thankful to have IBM integrated with our own Legacy cloud-based system
Top Answer: IBM Maximo is similar to an ARP. Because it's so massive, you can easily get lost using the application. You need to focus on training the partners and channeling the structure in order to enhance the… more »
Top Answer: We developed our own manufacturing distribution system and management system. We also have experience with AI and machine learning. So, you can imagine, as a company with a manufacturing distribution… more »
Top Answer: The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs.
Top Answer: Our licensing is on a yearly basis. We normally end up doing a true-up payment because we tend to acquire more people and use more licenses.
Top Answer: When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the… more »
Ranking
Views
5,506
Comparisons
4,069
Reviews
3
Average Words per Review
627
Rating
6.3
Views
54,971
Comparisons
33,810
Reviews
41
Average Words per Review
595
Rating
8.0
Popular Comparisons
Also Known As
Maximo
Learn More
Overview
Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about IBM Maximo
Learn more about ServiceNow
Sample Customers
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider17%
Government8%
Energy/Utilities Company8%
REVIEWERS
Financial Services Firm16%
Computer Software Company12%
Manufacturing Company11%
Healthcare Company11%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider14%
Government8%
Financial Services Firm7%
Company Size
REVIEWERS
Small Business42%
Midsize Enterprise8%
Large Enterprise50%
REVIEWERS
Small Business19%
Midsize Enterprise13%
Large Enterprise67%
VISITORS READING REVIEWS
Small Business12%
Midsize Enterprise13%
Large Enterprise75%

IBM Maximo is ranked 2nd in Enterprise Asset Management with 3 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 47 reviews. IBM Maximo is rated 6.4, while ServiceNow is rated 8.0. The top reviewer of IBM Maximo writes "A great solution for enhancing an asset's lifecycle". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". IBM Maximo is most compared with Oracle Enterprise Asset Management, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Applications and Infor CloudSuite EAM, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, Microsoft PowerApps, Appian and Micro Focus Service Manager.

See our list of .

We monitor all Enterprise Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.