We performed a comparison between IBM MobileFirst and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Google, Apple, Temenos and others in Mobile App Platforms."IBM MobileFirst has one of the most feature-rich admin panels."
"I like Its capability for developing hybrid applications, with an ability to integrate device-native code as well"
"With help of this product, we have been able to develop mobile applications without having complete knowledge of each mobile OS's native programming technology. App development, delivery, and code management have been very efficient using this product."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"We used ServiceNow for change management, release management, and event management."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"I have found the workflows and integration the most valuable in this solution."
"I would like to see improved support for native device functions."
"There are issues with push notifications, especially for Windows mobile apps. JSONStore also crashes abruptly at times."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"The solution's user experience could be improved concerning its UI and portals."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"The discovery of assets could be improved; right now they only allow for one domain."
Earn 20 points
IBM MobileFirst is ranked 7th in Mobile App Platforms while ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews. IBM MobileFirst is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of IBM MobileFirst writes "It provides access management for the enterprise user as well as for the consumer". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM MobileFirst is most compared with IBM MaaS360, Ionic, SAP Mobile Platform and Microsoft Azure App Service, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all Mobile App Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
