Most Helpful Review
We have direct access to read and write data in our applications, but the security and integration need improvement
Find out what your peers are saying about IBM Robotic Process Automation (RPA) vs. UiPath and other solutions. Updated: July 2019.
352,552 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
This boosts the customer confidence and experience. When the customer experience increases, obviously sales will increase.
It is highly scalable on cloud and virtual machines.
The Automation Anywhere software has improved our organization by moving us into the RPA climate and allowing us to save on our overhead.
Since we can register multiple bot runners in one control room, and we can easily monitor and re-run bots when necessary, it is convenient for me.
The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background.
The most valuable feature of Automation Anywhere is the unattended mode bots, because we don't need to go and look at what they're doing. They just go by themselves.
My impression of the Bot Store is good. It is a really smart offering. A lot of the time customers need the same things, and there's not necessarily a lot of logic in reinventing the wheel. When you take the Bot Store, you allow people to share knowledge, you allow best practices to be immediately adopted by users, and you can share good knowledge, saving a lot of time for customers. It's a really good thing.
Its ease of deployment is the most valuable feature. We have found with many customers that it's quite easy to deploy.
It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly.
It's integrated with all the other products within the Salesforce ecosystem.
It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it.
The most valuable feature is the ability to automate mundane tasks. This improves efficiency, reliability, etc. You can form critical operations which can be highly automated.
The initial setup is straightforward.
I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business.
This solution has increased productivity in our organization.
The OCR feature is very handy to extract structured and semi-structured data from documents.
There is no coding at all required to implement a complex business process. If you have some programming background, it will help you. However, if you are a business user, you can still develop simple processes.
The automated recording helps quite a bit. You record a complete business process along with human interactions to the desktop or web application. You can easily manipulate them. Once you are done, you have a complete recording of the interactions, which you can use to tweak your requirements.
The UiPath Orchestrator is one source to easily manage all bots.
The eagerness of UiPath engineers and their salespeople to help us along the process has helped us align ourselves more with UiPath.
The initial setup is quite easy. We have worked with some other RPA tools, but they took us quite awhile to get setup. With UiPath, it was relatively easier to get started.
Screen scraping credentials of whatever features that it has.& The robot can log into the system, scrape the data, and enter the data into the system. This eliminates a lot of the manual work that the team had to do, which has improved the performance. Our teams used to do a lot of data entry, and this repetitive work has been reduced. The same resource can now work on some high-end work.
Automation Anywhere is a tool. It is not able to go ahead and extract the hand-written documents. Most of the automation tools that we have in the market are not able to get an accuracy of close to 80 to 90 percent on hand-written documents. So, I'm eagerly looking at a release from Automation Anywhere, wherein they could plug in an LP or look at some sort of a platform which could convert hand-written documents into a readable format. If they could bring in they own platform, this would make a big in-roads for the entire automation industry.
I would like to see a built-in read-only role for the control room so that the bot creators can log in and monitor the production environment without any auditing concerns.
I have noticed that after the bots have been delivered to run in a production environment, there are issues in terms of quality and performance.
Because we are very new to our process, so we're still sort of working through it.
The bot insides should come in the same package versus having it as a different bundle by itself. If we could have this product come with all the inside solutions altogether, that would help.
Another feature that would be cool to see in Automation Anywhere is more use of artificial intelligence. Right now, RPA is basically limited to a bot which is simply following the instructions that it was given. However, what would be really useful is if a bot was able to more flexibly respond to issues. For example, sometimes there are erroneous errors and pop ups. With good code, you can certainly build your bots to be able to handle that. However, it does take time and a bit of technical know-how to be able to do that.
Room for improvement is more on the IQ Bot side: How quickly we can adopt and deploy it?
More interactions with PDFs would be great for Automation Anywhere.
I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is.
We are looking to see how it can connect with various interfaces seamlessly, through APIs.
Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it because some people have Chrome, some have Internet Explorer, etc. Also, integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. Finally, if they can allow a token exchange inside the tool itself, that would help.
We would like more focus on understanding AI and how it can be used to manage exception handling.
Needs better integration with artificial intelligence or with machine-learning.
One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time.
Better alignment of workflows for development is needed.
Extending the UiPath studio in terms of UI and functionality would improve this solution.
Tech support takes time replying to queries. It should be improved.
You can't write small snippets of code. If you want to do a single code snippet, this is not available by default.
I would like to see all a full-featured version for mobile devices.
I would like to see higher end AI type features natively in UiPath. Some native integration over time would help.
UiPath could use more OCR use cases to help with those features.
Stability looks good except that we see that when we run the bot sometimes somewhere in the middle it fails. It will recovers, but I don't know why and can't answer to my customers why. I don't know if something can be done to eliminate the failing piece. I don't know whether it is a stability issue, but it should be handled in future.
Pricing and Cost Advice
We have saved customers 400% in terms of time saved by implementing this product.
The pricing and licensing of Automation Anywhere plays an important rule in the Indian market because in the Indian market $10,000 USD is too much. Hence, the pricing tends to go down depending on the customer relationship with the partner: A starter pack is $10,000 and an enterprise pack is $100,000. If you go through an implementation partner, you can get good deals. They can save some money.
It looks like it will be right around $115,000, not counting IQ Bot, which we won't renew until later.
No one is balking at the cost. They are market rates and will change, but no one is saying, "That is ridiculous or impossible." They are saying, "Show me the ROI and prove that the cost is accurate."
One of the things that will be good for the community will be to get the free version to download, which came out just a month ago called Community Edition. So, you can actually download it and try it for yourself.
Roughly, as of today, it is around $250,000 annually.
We have a few licenses. They cost roughly $10,000 each.
I've seen the price vary by whether the client is going to scale and adopt a tool.
Information Not Available
This solution has a very competitive and flexible pricing scheme that depends on the process complexity.
Licensing should be reduced and price should be cut down a bit.
This solution is priced less compared with other products.
Given how cheap it is to initially buy the product, the licensing methodology that they have in terms of renewing every year is appropriate. Later on, if they start charging more early on, for deployment, buying the license, and deploying it initially, then having a lower maintenance fee might be more appropriate. Now, with the scale they are at, it is an appropriate way to do the licensing.
There is some initial sticker shock from a lot of people regarding cost, until you show them what the actual benefit is. Initially, people are just going, "Why?" So, the retort for that is, "Look how much you will save, time, and budget-wise with one bot. If one bot costs X, this is how much it will save you over one year. This alleviates the "Oh my gosh" face, when it's 1200 dollars for a bot.
It would be nice if you could just buy the product instead of having the annual rate license renewals. It's expensive, but I guess we'll have to see what the ROI truly is.
I would like to have transparency in pricing. We're creating a lot of robotic process automation use cases all over the place. I'm never really clear on what the pricing model is and the skews.
Go download it, install it, and play with it. You can't do this with any of the other platforms.
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Also Known As
|Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise||IBM RPA|
Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors. Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in over 90 countries.
IBM Robotic Process Automation with Automation Anywhere enables you to automate the highly repetitive tasks normally performed by humans with robotic process automation (RPA) so you can boost employee productivity and allow employees to focus on higher-value knowledge work. The RPA solution from IBM includes market-leading RPA technology from Automation Anywhere, Inc. that is pre-integrated with IBM Business Process Manager Express, which allows organizations to orchestrate and manage multiple RPA bots, and better handle business process exceptions.
Built for both business and IT, UiPath is the leading platform for Enterprise Robotic Process Automation (RPA).
UiPath is recognized worldwide for product leadership and technical excellence. With the largest development team in the industry, we are dedicated to continuously deliver innovation year-round to accelerate your value from automation.
Go Be Great
Learn more about IBM Robotic Process Automation (RPA)
Learn more about UiPath
|Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics||The Hanover Insurance Group||Thomas Reuters, GE, Lufthansa, NASA, Autodesk, Equifax, Airbus, Fujifilm, HP|
Financial Services Firm37%
Comms Service Provider7%
Financial Services Firm44%
Mining And Metals Company8%
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Financial Services Firm26%
Financial Services Firm21%