We performed a comparison between IBM Robotic Process Automation (RPA) and UiPath based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very user-friendly."
"The initial setup is straightforward."
"The solution’s performance is good."
"IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being."
"It's integrated with all the other products within the Salesforce ecosystem."
"The solution is scalability."
"The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure."
"The feature I found most valuable is the TCO."
"We have various automations in various applications like desktop, mainframe-based, and SAP-based applications. I work with almost all of the applications. I see good progress no matter what we do. The most valuable feature is that UiPath works with all these solutions."
"One of the reasons UiPath is so successful is the UiPath community. We have tremendous people in the community supporting each other in terms of development or community events."
"The employee's productive hours increased and they were able to handle more transactions and focused on better quality work that needs human intelligence."
"The solution reduces human error significantly."
"The community is what I like most in UiPath and I think that without it, the solution would be hard to learn like Blue Prism was in its earlier years."
"The best feature of UiPath is the integration. UiPath works very well for the automation of our facilities and systems. It not only integrates with our production systems but also with our ERP and CRM. It integrates with all of our processes so that we work in a unified manner and efficient manner."
"The product enables us to implement end-to-end automation."
"The features that are most valuable are Excel Automation, Web Automation, Web Scrapping, and CV Automation."
"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."
"The users should be allowed to create folders in Control Center."
"IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes."
"We are looking to see how it can connect with various interfaces seamlessly, through APIs."
"The scalability of the solution can be challenging."
"The product's document readers must be improved to capture the data well."
"One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time."
"IBM Robotic Process Automation should be more stable."
"I've dealt with compatibility issues with Microsoft components."
"I would like it if the UiPath Academy videos were more written out for reading purposes, since I have been developing in UiPath for some years before taking the Academy. Having to watch all the videos was a bit slow and time consuming."
"It is sometimes difficult to work with the exceptions, which can cause us a delay."
"We are new to the tool. Currently, we do not have any cons. There is still a lot left for us to explore. We have heard of a lot of features at the conference today, and we will certainly build upon that. As we are exploring, some of the improvements could be in the pipeline within Automation Hub and insights, but so far, we have had a great experience with UiPath."
"The variable management is really messy. When I look at the code, I don't know where the variable is and in which scope."
"What could be improved in UiPath is the release or update because my organization noticed that a few minor bugs occur from time to time, mainly on the development side. UiPath releases need to be improved."
"UiPath is not that fast."
"We used AI to predict the data modeling and report structure, but it wasn't accurate all the time. It's an evolving functionality, and I hope that it gets corrected over the course of time. The basic functionality is on par with any other software in the market, but it's not helpful for simplifying complex workflows and modules."
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IBM Robotic Process Automation (RPA) is ranked 6th in Robotic Process Automation (RPA) with 23 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 760 reviews. IBM Robotic Process Automation (RPA) is rated 8.2, while UiPath is rated 8.8. The top reviewer of IBM Robotic Process Automation (RPA) writes "User-friendly interface and good stability". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". IBM Robotic Process Automation (RPA) is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, IPsoft 1RPA and ABBYY Vantage, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Robocorp and WorkFusion. See our IBM Robotic Process Automation (RPA) vs. UiPath report.
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My question to you would be - Why are you mixing the two vendors? Do you have licenses for both and are trying to maximize investment?
If you have IBM automation you probably have other IBM technology - let the IBM automation run on that as its integration is a little more complicated than UiPath and may cost you time in execution.
If you have both IBM and UiPath then I would use UiPath for any areas that are not integral to the IBM technology or systems.
I would need to know a little more about your strategy before giving a definitive answer to your question but all 3 are good technical foundations depending on the scenario.
RPA technology has been in the market for quite some time now. Benefits are quite common for all platforms. Every day a new platform is being introduced. You should check whether you want to automate the simple process(es), that does not consume 100% of an agent to execute, or you want to automate a complex End-to-End process, how many departments are involved, business/IT systems and data source needs to be accessed. For example the difference between a Question/Answer chatbot or a Cognitive bot that understands human language and access any corporate systems to solve the issue of the requester autonomously.
Can you start really small, through a consumption model, or implement the full-blown system at once with lots of idle time of the agent while developing the processes to be automated. Many times the required infrastructure can be costly when growing the implementation.
How are the processes implemented, how much can be done drag&drop and how much needs complex scripting. Ease of maintenance in the long term. What are the standard technologies that are available? Does it include ETL, AI/ML, API, or OCR as standard, optional or integrated with as part of the platform?
Many technical and business factors come into play and should be reviewed before even looking at a platform.
If you are looking at a high level, IBM’s digital business automation looks like something that will work well for IBM products with pre-built integration packages. On the other hand, Automation Anywhere or UiPath also offers automation that support multiple technology. If you are looking for any specific guidance having technology in the center, I will be able to add some more view points. Fundamentally all the leading RPA products do not differentiate themselves much as of now in terms of capabilities. In licensing models products come up with variations.
You don't need anything else to use besides UiPath.
The platform covers every area and you'll have the full capabilities to do whatever you need. I think you just need more guidance on achieving the full power of UiPath.
Good luck!
Although I've worked with UiPath (not Automation Anywhere), my experience is now solely with AutoMate from Help Systems.
I would recommend aligning IBM's digital business automation with Robotic Process Automation and how it works. It seems to be a very different tool from RPA. If programming is required in the use of IBM's digital business automation go with RPA.