We performed a comparison between IBM SmartCloud Control Desk and IBM Tivoli Service Request Manager [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.Earn 20 points
IBM SmartCloud Control Desk is ranked 21st in Help Desk Software with 9 reviews while IBM Tivoli Service Request Manager [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. IBM SmartCloud Control Desk is rated 7.6, while IBM Tivoli Service Request Manager [EOL] is rated 0.0. The top reviewer of IBM SmartCloud Control Desk writes "Stable but clunky and lacks a user interface". On the other hand, IBM SmartCloud Control Desk is most compared with ServiceNow, JIRA Service Management and SymphonyAI IT Service Management, whereas IBM Tivoli Service Request Manager [EOL] is most compared with .
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.