IBM SmartCloud Control Desk vs IBM Tivoli Service Request Manager [EOL] comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary

We performed a comparison between IBM SmartCloud Control Desk and IBM Tivoli Service Request Manager [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "It's basically for a big company because of the costs. A small company can't afford the licensing cost. For medium and large companies, it's the best product. The price of the license is on the higher side compared to others."
  • "The licensing we have for IBM Control Desk is on a yearly basis. They have a concurrent license and an administrative license. And with these, you get all the products. There aren't any additional fees for extra add-ons or anything like that."
  • "The license for IBM SmartCloud Control Desk is paid yearly and is on a per-user basis. You buy the product and pay for its license yearly. IBM is changing the licensing structure, but for now, it's a yearly license. There's no additional cost. It's just the license that you need to pay for to use IBM SmartCloud Control Desk."
  • More IBM SmartCloud Control Desk Pricing and Cost Advice →

    Information Not Available
    report
    Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
    765,234 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:A feature I found most valuable in IBM SmartCloud Control Desk is the service request. Another feature I like most about the solution is IT asset management, which tells you who owns a specific asset… more »
    Top Answer:The license for IBM SmartCloud Control Desk is paid yearly and is on a per-user basis. You buy the product and pay for its license yearly. IBM is changing the licensing structure, but for now, it's a… more »
    Top Answer:What needs improvement in IBM SmartCloud Control Desk is its graphical interface because it needs to be more user-friendly. IBM is a big company, but this solution is a little bit outdated. The most… more »
    Ask a question

    Earn 20 points

    Ranking
    21st
    out of 59 in Help Desk Software
    Views
    632
    Comparisons
    356
    Reviews
    1
    Average Words per Review
    1,117
    Rating
    8.0
    Unranked
    In Help Desk Software
    Comparisons
    Also Known As
    SmartCloud Control Desk
    Tivoli Service Request Manager
    Learn More
    Overview
    IBM Control Desk on Cloud offer an access to a user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It also offers a unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets and enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages. Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.
    IBM Tivoli Service Request Manager is a computerized asset management system that enables companies to maintain, repair, and support the operation of their revenue-generating assets, both from an enterprise asset management and an information technology (IT) asset management point of view. Tivoli Service Request Manager stores and maintains data about assets, facilities, and inventory. You can use Tivoli Service Request Manager to schedule maintenance work, track asset status, manage inventory and resources, respond to requests for support, manage purchasing, and analyze costs. The Tivoli Service Request Manager software is divided into modules, each of which consists of a group of related applications that help you manage a particular business function, a seamless, unified solution for handling all aspects of service requests. It combines service desk and service catalog functions with a common process automation engine. This creates an automated request fulfillment system backed by an optimized delivery and support process.
    Sample Customers
    St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technology
    TimkenSteel, ZTEsoft, Pronto!, St Vincent's Health Australia, Ventiv Technology, Sky Italia S.r.l., Merkl IT, Michigan State University, Addison Lee
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company20%
    Financial Services Firm12%
    Energy/Utilities Company8%
    Government8%
    No Data Available
    Company Size
    REVIEWERS
    Small Business67%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise7%
    Large Enterprise66%
    No Data Available
    Buyer's Guide
    Help Desk Software
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    IBM SmartCloud Control Desk is ranked 21st in Help Desk Software with 9 reviews while IBM Tivoli Service Request Manager [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. IBM SmartCloud Control Desk is rated 7.6, while IBM Tivoli Service Request Manager [EOL] is rated 0.0. The top reviewer of IBM SmartCloud Control Desk writes "Stable but clunky and lacks a user interface". On the other hand, IBM SmartCloud Control Desk is most compared with ServiceNow, JIRA Service Management and SymphonyAI IT Service Management, whereas IBM Tivoli Service Request Manager [EOL] is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.