We performed a comparison between IBM SmartCloud Control Desk and LiveChat based on real PeerSpot user reviews.
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IBM SmartCloud Control Desk is ranked 22nd in Help Desk Software with 9 reviews while LiveChat is ranked 34th in Help Desk Software. IBM SmartCloud Control Desk is rated 7.6, while LiveChat is rated 9.8. The top reviewer of IBM SmartCloud Control Desk writes "Stable but clunky and lacks a user interface". On the other hand, the top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". IBM SmartCloud Control Desk is most compared with ServiceNow and SymphonyAI IT Service Management, whereas LiveChat is most compared with .
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