IBM SmartCloud Control Desk vs. LiveChat

As of June 2019, IBM SmartCloud Control Desk is ranked 15th in Help Desk Software with 1 review vs LiveChat which is ranked 9th in Help Desk Software with 1 review. The top reviewer of IBM SmartCloud Control Desk writes "Helps standardize our workflow, track client tickets, and it's very flexible". The top reviewer of LiveChat writes "Allows us to save automated answers to the most popular customer queries". IBM SmartCloud Control Desk is most compared with ServiceNow, JIRA Service Desk and BMC Helix Remedy. LiveChat is most compared with chat.io, LivePerson LiveEngage and Bold360.
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346,972 professionals have used our research since 2012.
Ranking
15th
out of 44 in Help Desk Software
Views
2,273
Comparisons
1,025
Reviews
1
Average Words per Review
335
Avg. Rating
9.0
9th
out of 44 in Help Desk Software
Views
3,262
Comparisons
587
Reviews
2
Average Words per Review
463
Avg. Rating
10.0
Top Comparisons
Compared 32% of the time.
Compared 28% of the time.
Compared 15% of the time.
Also Known As
SmartCloud Control Desk
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IBM
LiveChat
Overview
IBM Control Desk on Cloud offer an access to a user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It also offers a unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets and enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages. Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.Premium live chat software with help desk features. Used by businesses to provide amazing customer service, increase online conversion and improve sales results. LiveChat is a quality customer service software for companies striving to constantly improve their customer experience. Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website. Give it a try at https://www.livechatinc.com
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Learn more about IBM SmartCloud Control Desk
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Sample Customers
St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant TechnologyOur product is used by over 14,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: May 2019.
346,972 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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