IBM SmartCloud Control Desk vs. Micro Focus Service Manager

As of June 2019, IBM SmartCloud Control Desk is ranked 15th in Help Desk Software with 1 review vs Micro Focus Service Manager which is ranked 5th in Help Desk Software with 4 reviews. The top reviewer of IBM SmartCloud Control Desk writes "Helps standardize our workflow, track client tickets, and it's very flexible". The top reviewer of Micro Focus Service Manager writes "It is reliable and has a lot of functionality. The codeless part needs to improve". IBM SmartCloud Control Desk is most compared with ServiceNow, JIRA Service Desk and BMC Helix Remedy. Micro Focus Service Manager is most compared with ServiceNow, BMC Helix Remedy and IBM Maximo.
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Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The most valuable are its flexibility and agility. It's quick to change it, to adapt it to your needs. That's the most important for us.

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It gives us better understanding and control of service management.It's pretty well-structured in modules.It's mostly so reliable and has a lot of functionality. We're using a lot of HPE tools and we can do a lot with it. So, its functionality is the most valuable feature.Service Manager gives us a single system where everything is centralized in one base.

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Cons
It could use more facility or flexibility for reporting, and business intelligence in the tool.

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Pure cloud-based native functionality is lacking.It needs good integration with the configuration database, that's lacking at the moment, It's not that good.It, still, has a bit of more of improvement possibilities in the codeless part. But, I can see that they are working on it, so that's quite good as well.The user interface is very clunky. It's only now beginning to be a web-based interface, but for now it's still very clunky.

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Ranking
15th
out of 44 in Help Desk Software
Views
2,273
Comparisons
1,025
Reviews
1
Average Words per Review
335
Avg. Rating
9.0
5th
out of 44 in Help Desk Software
Views
12,956
Comparisons
1,971
Reviews
9
Average Words per Review
445
Avg. Rating
7.1
Top Comparisons
Also Known As
SmartCloud Control DeskHPE ITSM, HPE Service Manager
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IBM
Micro Focus
Overview
IBM Control Desk on Cloud offer an access to a user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It also offers a unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets and enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages. Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

Offer
Learn more about IBM SmartCloud Control Desk
Learn more about Micro Focus Service Manager
Sample Customers
St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technologyresultspositive, Globicon
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: May 2019.
345,915 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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