IBM SmartCloud Control Desk vs. Salesforce Service Cloud

As of June 2019, IBM SmartCloud Control Desk is ranked 15th in Help Desk Software with 1 review vs Salesforce Service Cloud which is ranked 4th in CRM Customer Engagement Centers with 3 reviews. The top reviewer of IBM SmartCloud Control Desk writes "Helps standardize our workflow, track client tickets, and it's very flexible". The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". IBM SmartCloud Control Desk is most compared with ServiceNow, JIRA Service Desk and BMC Helix Remedy. Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and Zendesk.
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346,318 professionals have used our research since 2012.
Ranking
15th
out of 44 in Help Desk Software
Views
2,273
Comparisons
1,025
Reviews
1
Average Words per Review
335
Avg. Rating
9.0
Views
8,758
Comparisons
2,005
Reviews
3
Average Words per Review
445
Avg. Rating
9.7
Top Comparisons
Compared 10% of the time.
Also Known As
SmartCloud Control DeskService Cloud
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Salesforce
Overview
IBM Control Desk on Cloud offer an access to a user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It also offers a unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets and enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages. Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

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Learn more about IBM SmartCloud Control Desk
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Sample Customers
St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant TechnologyStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: May 2019.
346,318 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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