IBM SmartCloud Control Desk vs. Samanage

As of June 2019, IBM SmartCloud Control Desk is ranked 15th in Help Desk Software with 1 review vs Samanage which is ranked 26th in Help Desk Software. The top reviewer of IBM SmartCloud Control Desk writes "Helps standardize our workflow, track client tickets, and it's very flexible". IBM SmartCloud Control Desk is most compared with ServiceNow, JIRA Service Desk and BMC Helix Remedy. Samanage is most compared with ServiceNow, Freshservice and TOPdesk.
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348,558 professionals have used our research since 2012.
Ranking
15th
out of 44 in Help Desk Software
Views
2,273
Comparisons
1,025
Reviews
1
Average Words per Review
335
Avg. Rating
9.0
26th
out of 44 in Help Desk Software
Views
1,949
Comparisons
747
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 47% of the time.
Compared 10% of the time.
Compared 9% of the time.
Also Known As
SmartCloud Control Desk
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IBM
Samanage
Overview
IBM Control Desk on Cloud offer an access to a user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It also offers a unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets and enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages. Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools."Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
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Sample Customers
St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant TechnologySXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: May 2019.
348,558 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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