IBM SmartCloud Control Desk vs. SCSM

As of June 2019, IBM SmartCloud Control Desk is ranked 15th in Help Desk Software with 1 review vs SCSM which is ranked 17th in Help Desk Software with 2 reviews. The top reviewer of IBM SmartCloud Control Desk writes "Helps standardize our workflow, track client tickets, and it's very flexible". The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". IBM SmartCloud Control Desk is most compared with ServiceNow, JIRA Service Desk and BMC Helix Remedy. SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk.
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Read 2 SCSM reviews.
6,950 views|2,561 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: May 2019.
348,558 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The most valuable are its flexibility and agility. It's quick to change it, to adapt it to your needs. That's the most important for us.

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This product has helped our organization by allowing people to connect with each other.

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Cons
It could use more facility or flexibility for reporting, and business intelligence in the tool.

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The price of this solution is high and it needs to be cheaper.Once we had an issue with a desktop download that would not open.

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Pricing and Cost Advice
Information Not Available
It is an expensive solution.It is a lower price vs. other things on the market.

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348,558 professionals have used our research since 2012.
Ranking
15th
out of 44 in Help Desk Software
Views
2,273
Comparisons
1,025
Reviews
1
Average Words per Review
335
Avg. Rating
9.0
17th
out of 44 in Help Desk Software
Views
6,950
Comparisons
2,561
Reviews
2
Average Words per Review
218
Avg. Rating
7.0
Top Comparisons
Compared 44% of the time.
Compared 14% of the time.
Also Known As
SmartCloud Control DeskSystem Center Service Manager
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IBM
Microsoft
Overview
IBM Control Desk on Cloud offer an access to a user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It also offers a unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets and enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages. Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Offer
Learn more about IBM SmartCloud Control Desk
Learn more about SCSM
Sample Customers
St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant TechnologyFibabanka, UMC Health System
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: May 2019.
348,558 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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