We performed a comparison between IBM SmartCloud Control Desk and UserVoice based on real PeerSpot user reviews.
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IBM SmartCloud Control Desk is ranked 21st in Help Desk Software with 9 reviews while UserVoice is ranked 18th in Customer Feedback Management. IBM SmartCloud Control Desk is rated 7.6, while UserVoice is rated 8.6. The top reviewer of IBM SmartCloud Control Desk writes "Stable but clunky and lacks a user interface". On the other hand, the top reviewer of UserVoice writes "The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents". IBM SmartCloud Control Desk is most compared with ServiceNow, JIRA Service Management and SymphonyAI IT Service Management, whereas UserVoice is most compared with .
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