IBM Spectrum Computing vs ServiceNow IT Operations Management comparison

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Executive Summary

We performed a comparison between IBM Spectrum Computing and ServiceNow IT Operations Management based on real PeerSpot user reviews.

Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed IBM Spectrum Computing vs. ServiceNow IT Operations Management Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Easy to operate and use.""This solution is working for both VTL and tape.""The most valuable aspect of the product is the policy driving resource management, to optimize the computing across data centers.""The most valuable feature is the backup capability.""We are satisfied with the technical support, we have no issues.""Spectrum Computing's best features are its speed, robustness, and data processing and analysis."

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"Has service mapping, impact management, metric intelligence and health of analytics.""The most valuable features of the solution are discovery, cloud governance, event management, and service mapping.""It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.""It helps streamline management and processes.""You can improve integrations of the operation with the solution.""The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community.""It is a product that is familiar for a lot of users.""It is flexible. You can tune it, more or less, as you want."

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Cons
"We have not been able to use deduplication.""Lack of sufficient documentation, particularly in Spanish.""We'd like to see some AI model training for machine learning.""SMB storage and HPC is not compatible and it should be supported by IBM Spectrum Computing.""Spectrum Computing is lagging behind other products, most likely because it hasn't been shifted to the cloud.""This solution is no longer managing tapes correctly."

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"The security policies could be increased.""It should have better integrations with other solutions.""Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes.""The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning.""The product needs to add a workflow insight tool.""Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint.""Service mapping is pretty limited.""I advise others not to customize a lot while using the solution."

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Pricing and Cost Advice
  • "This solution is expensive."
  • "Spectrum Computing is one of the most expensive products on the market."
  • More IBM Spectrum Computing Pricing and Cost Advice →

  • "The pricing is high and may be excluding the small to medium-sized enterprise businesses."
  • "It has different subscription models."
  • "There are additional costs, you have to pay more for everything."
  • "The price of ServiceNow IT Operations Management is expensive."
  • "It is expensive. It is around 10 Euros per server per month."
  • "This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
  • "The solution offers yearly licenses and a subscription model for add-on features."
  • "My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
  • More ServiceNow IT Operations Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:This solution is too expensive for a lot of our customers.
    Top Answer:The biggest problem is the lack of documentation in general, and documentation in Spanish, in particular.
    Top Answer:From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
    Top Answer:It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization. The standard version offers numerous ready-to-use automation options and is… more »
    Top Answer:The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database.
    Ranking
    10th
    out of 75 in Cloud Management
    Views
    4,149
    Comparisons
    3,809
    Reviews
    1
    Average Words per Review
    240
    Rating
    9.0
    9th
    out of 75 in Cloud Management
    Views
    1,317
    Comparisons
    990
    Reviews
    29
    Average Words per Review
    453
    Rating
    8.3
    Comparisons
    Also Known As
    IBM Platform Computing
    ServiceNow ITOM
    Learn More
    IBM
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    Overview

    IBM Spectrum Computing uses intelligent workload and policy-driven resource management to optimize resources across the data center, on premises and in the cloud. Now up to 150X faster and scalable to over 160,000 cores, IBM provides you with the latest advances in software-defined infrastructure to help you unleash the power of your distributed mission-critical high performance computing (HPC), analytics and big data applications as well as a new generation open source frameworks such as Hadoop and Spark.

    ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

    ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

    ServiceNow IT Operations Management Features

    • Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.

    • Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.

    • Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

    ServiceNow IT Operations Management Benefits

    • Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
    • Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
    • Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
    • Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

    ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

    Reviews from Real Users

    “With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

    “It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

    Sample Customers
    London South Bank University, Transvalor, Infiniti Red Bull Racing, Genomic
    servicenow, TransAlta, NATS, Symantec
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider31%
    Media Company16%
    Financial Services Firm11%
    Computer Software Company10%
    REVIEWERS
    Computer Software Company33%
    Financial Services Firm25%
    Consumer Goods Company8%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Manufacturing Company10%
    Energy/Utilities Company9%
    Company Size
    REVIEWERS
    Small Business43%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise18%
    Large Enterprise67%
    REVIEWERS
    Small Business27%
    Midsize Enterprise12%
    Large Enterprise61%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise11%
    Large Enterprise74%
    Buyer's Guide
    IBM Spectrum Computing vs. ServiceNow IT Operations Management
    March 2024
    Find out what your peers are saying about IBM Spectrum Computing vs. ServiceNow IT Operations Management and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    IBM Spectrum Computing is ranked 10th in Cloud Management with 6 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. IBM Spectrum Computing is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of IBM Spectrum Computing writes "Provides stable backup for our databases and has good technical support ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". IBM Spectrum Computing is most compared with Apache Spark, HPE Ezmeral Data Fabric and IBM Turbonomic, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our IBM Spectrum Computing vs. ServiceNow IT Operations Management report.

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    We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.