We performed a comparison between IBM Tivoli Asset Management for IT and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
"Kaseya VSA's best features are auditing and reporting."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"This solution is our RMM tool and we love the deployment features."
"We can schedule the patching of the endpoints."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The most valuable part of this solution is the security features that it offers."
"The solution was scalable."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The solution’s initial setup is complex and technical support is not good enough."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"The user interface is somewhat outdated."
"Sometimes, the product misinterprets the functionality of a machine."
"I believe we should include a VSA license to provide complete endpoint management."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"The deployment process could be better."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
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IBM Tivoli Asset Management for IT is ranked 17th in IT Asset Management with 1 review while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. IBM Tivoli Asset Management for IT is rated 7.0, while Kaseya VSA is rated 7.6. The top reviewer of IBM Tivoli Asset Management for IT writes "A user-friendly solution that has a good user interface, but its technical support is not good enough". On the other hand, the top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". IBM Tivoli Asset Management for IT is most compared with BigFix, ServiceNow, Microsoft Configuration Manager and BMC Helix Discovery, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management.
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