IBM Tivoli Asset Management for IT vs. ServiceNow

As of February 2019, IBM Tivoli Asset Management for IT is ranked 18th in IT Asset Management vs ServiceNow which is ranked 1st in IT Asset Management with 26 reviews. The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". IBM Tivoli Asset Management for IT is most compared with BigFix, SCCM and FlexNet Manager. ServiceNow is most compared with BMC Helix Remedy, JIRA Service Desk and Zendesk.
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Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Asset Management. Updated: January 2019.
317,440 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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Ranking
18th
out of 34 in IT Asset Management
Views
1,054
Comparisons
451
Reviews
0
Followers
181
Avg. Rating
N/A
1st
out of 34 in IT Asset Management
Views
73,574
Comparisons
24,690
Reviews
26
Followers
1,338
Avg. Rating
8.5
Top Comparisons
Compared 17% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
Tivoli Asset Management for IT
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IBM
ServiceNow
Overview
IBM Tivoli Asset Management for IT is designed to help track and manage your hardware and software IT assets, with particular emphasis on inventory, asset life-cycle management, and license management. Asset Management for IT includes inventory, asset tracking, asset reconciliation, financial management, contract management, procurement management, and, optionally, Service Level Agreement (SLA) management. This asset life-cycle functionality permits the tracking and management of IT assets through initial request, approval, procurement, contract, receipt, inventory, deployment, asset installs-moves-adds-changes (IMACs), and retirement.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about IBM Tivoli Asset Management for IT
Learn more about ServiceNow
Sample Customers
Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE EnergyAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
No Data Available
REVIEWERS
Financial Services Firm14%
Healthcare Company14%
Insurance Company11%
University10%
VISITORS READING REVIEWS
Financial Services Firm18%
University11%
Energy/Utilities Company8%
Pharma/Biotech Company7%
Company Size
No Data Available
REVIEWERS
Small Business13%
Midsize Enterprise11%
Large Enterprise76%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise25%
Large Enterprise57%
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Asset Management. Updated: January 2019.
317,440 professionals have used our research since 2012.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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