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Find out what your peers are saying about ServiceNow, Device42, BMC and others in IT Asset Management. Updated: September 2020.
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Pricing and Cost Advice
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The licenses are expensive.$230 per user.The mandatory minimum is US$ 20,000 for licensing.The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.

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Top Answer: Currently, we work with REMEDY in Totalsec, it is the ticketing tool that manages the Operation processes in Totalsec. We are evaluating SERVICE NOW, as we are looking for new features to control… more »
Top Answer: If you need a completed ITIL helpdesk system with Asset Management and Project Management without the hassle of having additional plug-in and can be additional costs, you might need to consider… more »
Ranking
14th
out of 40 in IT Asset Management
Views
589
Comparisons
472
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
1st
out of 40 in IT Asset Management
Views
55,199
Comparisons
32,357
Reviews
22
Average Words per Review
687
Avg. Rating
8.3
Popular Comparisons
Compared 16% of the time.
Compared 7% of the time.
Compared 6% of the time.
Compared 6% of the time.
Compared 4% of the time.
Also Known As
Tivoli Asset Management for IT
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IBM
ServiceNow
Overview
IBM Tivoli Asset Management for IT is designed to help track and manage your hardware and software IT assets, with particular emphasis on inventory, asset life-cycle management, and license management. Asset Management for IT includes inventory, asset tracking, asset reconciliation, financial management, contract management, procurement management, and, optionally, Service Level Agreement (SLA) management. This asset life-cycle functionality permits the tracking and management of IT assets through initial request, approval, procurement, contract, receipt, inventory, deployment, asset installs-moves-adds-changes (IMACs), and retirement.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

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Learn more about IBM Tivoli Asset Management for IT
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Sample Customers
Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE EnergyAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
No Data Available
REVIEWERS
Financial Services Firm17%
Healthcare Company14%
Insurance Company10%
Manufacturing Company8%
VISITORS READING REVIEWS
Computer Software Company43%
Comms Service Provider10%
Government8%
Media Company4%
Company Size
No Data Available
REVIEWERS
Small Business16%
Midsize Enterprise12%
Large Enterprise72%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise7%
Large Enterprise75%
Find out what your peers are saying about ServiceNow, Device42, BMC and others in IT Asset Management. Updated: September 2020.
437,557 professionals have used our research since 2012.
IBM Tivoli Asset Management for IT is ranked 14th in IT Asset Management while ServiceNow is ranked 1st in IT Asset Management with 22 reviews. IBM Tivoli Asset Management for IT is rated 0.0, while ServiceNow is rated 8.2. On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". IBM Tivoli Asset Management for IT is most compared with BigFix, SCCM, BMC Helix Discovery and AWS License Manager, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, JIRA Service Desk, Appian and PagerDuty.

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