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IBM Tivoli Asset Management for IT vs VMware Service Manager comparison

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Buyer's Guide
IT Asset Management
April 2024
Executive Summary

We performed a comparison between IBM Tivoli Asset Management for IT and VMware Service Manager based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.
To learn more, read our detailed IT Asset Management Report (Updated: April 2024).
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768,578 professionals have used our research since 2012.
Featured Review
HarshalDeore
A user-friendly solution that has a good user interface, but its technical support is not good enough
Anonymous User
It needs to improve user roles and access rights. It provides us with improved maintenance cycles.
It provides us the following: * A better utilisation of the hardware * More flexibility * Improved maintenance cycles * A system overview.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."

More IBM Tivoli Asset Management for IT Pros →

"All of the features are very suitable for us. It is also a stable solution.""We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues.""It provides us with improved maintenance cycles."

More VMware Service Manager Pros →

Cons
"The solution’s initial setup is complex and technical support is not good enough."

More IBM Tivoli Asset Management for IT Cons →

"Not a ten because the price is high.""It needs to improve user roles and access rights.""Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."

More VMware Service Manager Cons →

Pricing and Cost Advice
  • "IBM Tivoli Asset Management for IT is an expensive solution."

    • More IBM Tivoli Asset Management for IT Pricing and Cost Advice →

  • "The price depends on different enterprises. As compared to Citrix, VMware is reasonable."

    • More VMware Service Manager Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about IBM Tivoli Asset Management for IT?
    Top Answer:IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface.
    What is your experience regarding pricing and costs for IBM Tivoli Asset ...
    Top Answer:IBM Tivoli Asset Management for IT is an expensive solution. The solution's licensing cost depends on the number of nodes and servers. Users have to pay a yearly licensing fee for the solution.
    What needs improvement with IBM Tivoli Asset Management for IT?
    Top Answer:The solution’s initial setup is complex and technical support is not good enough. IBM Tivoli Asset Management for IT should have a cloud-based version. IBM Tivoli Asset Management for IT is expensive… more »
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    Ranking
    17th
    out of 48 in IT Asset Management
    Views
    177
    Comparisons
    148
    Reviews
    1
    Average Words per Review
    415
    Rating
    7.0
    23rd
    out of 48 in IT Asset Management
    Views
    479
    Comparisons
    223
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Tivoli Asset Management for IT
    Learn More
    IBM
    VMware
    Overview
    IBM Tivoli Asset Management for IT is designed to help track and manage your hardware and software IT assets, with particular emphasis on inventory, asset life-cycle management, and license management. Asset Management for IT includes inventory, asset tracking, asset reconciliation, financial management, contract management, procurement management, and, optionally, Service Level Agreement (SLA) management. This asset life-cycle functionality permits the tracking and management of IT assets through initial request, approval, procurement, contract, receipt, inventory, deployment, asset installs-moves-adds-changes (IMACs), and retirement.
    VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.
    Sample Customers
    Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy
    Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Government15%
    Manufacturing Company10%
    Computer Software Company10%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Government14%
    Manufacturing Company9%
    Computer Software Company8%
    Company Size
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise10%
    Large Enterprise72%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise22%
    Large Enterprise58%
    Buyer's Guide
    IT Asset Management
    April 2024
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    IBM Tivoli Asset Management for IT is ranked 17th in IT Asset Management with 1 review while VMware Service Manager is ranked 23rd in IT Asset Management. IBM Tivoli Asset Management for IT is rated 7.0, while VMware Service Manager is rated 7.2. The top reviewer of IBM Tivoli Asset Management for IT writes "A user-friendly solution that has a good user interface, but its technical support is not good enough". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". IBM Tivoli Asset Management for IT is most compared with BigFix, ServiceNow, Microsoft Configuration Manager and BMC Helix Discovery, whereas VMware Service Manager is most compared with BMC Remedy and ServiceNow.

    See our list of best IT Asset Management vendors and best License Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.