Compare IBM Tivoli Business Service Manager vs. IDERA SQL Diagnostic Manager for SQL Server

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The most valuable feature of this solution is the efficiency.

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Memory and CPU utilization features are good.We're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action.The most valuable features are disk space projections for planning, and also the Snapshotting ability, to look back in time, to see what was going on the server at a particular time. It's basically the output of an sp_who2.

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Cons
This application should be made easier to use because it usually needs training and it is not easy to operate.

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They can improve checking the status of the CPU, memory, and IO utilization from each task.I'm going to do an upgrade which may resolve my issues, but one area for improvement is its ability to handle the amount of data that we collect with it. We're likely one of the largest installations, with over 300 servers being collected with this product, and sometimes there are gaps. That would really be my only concern, in terms of how the data is collected and stored, for consistency.We don't find that it helps us with performance monitoring and diagnostics. We find that SentryOne does that better. Also, in terms of alerts, we had to customize them dramatically so that we didn't get alerted on every little thing.I would absolutely love to create customized dashboards but, unfortunately, they don't provide me the information that I need to create the report. The report I need is the detail or the transaction detail that's happening on those Snapshots. I'd like to be able to go back through time and search for things. I don't have that functionality, which is very disappointing. That's pretty bad and frustrating because I could query it and find out so much information about what's hitting my environment and when, but instead, they want control over it and to not give me that information. So it's encrypted. I can't pull it out and that is really bothersome.The initial setup gives too many user rights to the server, so you have to put a user that is part administrator's group - that's the preferred way - on each server, which is kind of a risk. You want to do least privilege and you're not doing that.

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Pricing and Cost Advice
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We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking.

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Questions from the Community
Top Answer: The most valuable feature of this solution is the efficiency.
Top Answer: The price is a little bit expensive, but still acceptable compared to other products in the market.
Top Answer: This application should be made easier to use because it usually needs training and it is not easy to operate.
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Ranking
11th
out of 21 in Event Monitoring
Views
281
Comparisons
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Reviews
1
Average Words per Review
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Avg. Rating
8.0
4th
out of 21 in Event Monitoring
Views
4,470
Comparisons
2,789
Reviews
4
Average Words per Review
628
Avg. Rating
7.5
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Also Known As
Tivoli Business Service Manager, BSMIDERA SQL DM, IDERA SQL Diagnostic Manager
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IBM
IDERA
Overview
IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

IDERA SQL Diagnostic Manager is a robust performance monitoring, alerting and diagnostics solution for Microsoft SQL Server on-premises and in the cloud. It proactively notifies of health, performance, and availability problems via a desktop, web, and mobile console. It minimizes costly server downtime with agentless, real-time monitoring and customizable alerting for quick diagnosis and remediation.

Unlike its competition, it provides effective scalability, advanced SQL query analysis and optimization, prescriptive analysis with corrective SQL scripts, powerful automated alert responses, broad Microsoft PowerShell integration, complete customization, and extensive support for current and legacy SQL Server and Windows.

Offer
Learn more about IBM Tivoli Business Service Manager
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Sample Customers
SSGCPadnos, University of Notre Dame, D4, Infeon Technologies, Chevron, LC Waikiki, Sisters of Saint Francis Health Services, Seattle Cancer Care Alliance, CVE, Colorado State University, St. Charles, Chaucer PLC, 1-800-Flowers, Ancoris, Money Management, National Opinion Research Center, California Department of Health, Plexus; Aviva, Burlington Northern Santa Fe, CBS, Comcast, Google, Merck, Regions Financial, Schneider Electric, Tata Consultancy Services, Verizon Communications, Zurich Financial Services
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company28%
Insurance Company14%
Comms Service Provider12%
Government6%
Find out what your peers are saying about Microsoft, BMC, Zenoss and others in Event Monitoring. Updated: August 2020.
437,208 professionals have used our research since 2012.
IBM Tivoli Business Service Manager is ranked 11th in Event Monitoring with 1 review while IDERA SQL Diagnostic Manager for SQL Server is ranked 4th in Event Monitoring with 3 reviews. IBM Tivoli Business Service Manager is rated 8.0, while IDERA SQL Diagnostic Manager for SQL Server is rated 7.4. The top reviewer of IBM Tivoli Business Service Manager writes "Good technical support, and efficient for working with business data". On the other hand, the top reviewer of IDERA SQL Diagnostic Manager for SQL Server writes "Proactively alerts us on a wide variety of issues, but it has not scaled out well with our large environment". IBM Tivoli Business Service Manager is most compared with CA OPS MVS Event Management and Automation and SCOM, whereas IDERA SQL Diagnostic Manager for SQL Server is most compared with Redgate SQL Toolbelt, SolarWinds Database Performance Analyzer, SQL Sentry, Quest Foglight for Databases and Quest Spotlight.

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