IBM Tivoli Business Service Manager vs IDERA SQL Diagnostic Manager for SQL Server comparison

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Executive Summary

We performed a comparison between IBM Tivoli Business Service Manager and IDERA SQL Diagnostic Manager for SQL Server based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of this solution is the efficiency."

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"Memory and CPU utilization features are good.""The most valuable features are disk space projections for planning, and also the Snapshotting ability, to look back in time, to see what was going on the server at a particular time. It's basically the output of an sp_who2.""The ability to go back and look at historical data is the most valuable feature.""SQL DM made troubleshooting much easier and allowed multiple people to look into an issue with confidence.""The best part of SQL DM is the ability to customize alerts and counters. This allows our team to find an issue then alert on the issue at a granular level.""Monitors and alerts on our mission critical instances in real-time on a 24/7 basis.""We're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action."

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Cons
"This application should be made easier to use because it usually needs training and it is not easy to operate."

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"I would absolutely love to create customized dashboards but, unfortunately, they don't provide me the information that I need to create the report. The report I need is the detail or the transaction detail that's happening on those Snapshots. I'd like to be able to go back through time and search for things. I don't have that functionality, which is very disappointing. That's pretty bad and frustrating because I could query it and find out so much information about what's hitting my environment and when, but instead, they want control over it and to not give me that information. So it's encrypted. I can't pull it out and that is really bothersome.""One thing I'd like to see is the ability to view the execution plan and have the system automatically recommend potential query optimizations, especially at the query level.""We don't find that it helps us with performance monitoring and diagnostics. We find that SentryOne does that better. Also, in terms of alerts, we had to customize them dramatically so that we didn't get alerted on every little thing.""The initial setup gives too many user rights to the server, so you have to put a user that is part administrator's group - that's the preferred way - on each server, which is kind of a risk. You want to do least privilege and you're not doing that.""It would helpful if SQL DM could mark when changes are made within the program.""They can improve checking the status of the CPU, memory, and IO utilization from each task.""I'm going to do an upgrade which may resolve my issues, but one area for improvement is its ability to handle the amount of data that we collect with it. We're likely one of the largest installations, with over 300 servers being collected with this product, and sometimes there are gaps. That would really be my only concern, in terms of how the data is collected and stored, for consistency."

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Pricing and Cost Advice
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  • "The pricing is reasonable, it's comparable with the competitors."
  • "We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking."
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    Top Answer:The ability to go back and look at historical data is the most valuable feature.
    Top Answer:One thing I'd like to see is the ability to view the execution plan and have the system automatically recommend potential query optimizations, especially at the query level. In future releases, I… more »
    Top Answer:We use it mainly for monitoring, including CPU, memory, and disk space, and for troubleshooting purposes.
    Ranking
    15th
    out of 20 in Event Monitoring
    Views
    142
    Comparisons
    78
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    12th
    out of 20 in Event Monitoring
    Views
    207
    Comparisons
    138
    Reviews
    1
    Average Words per Review
    394
    Rating
    7.0
    Comparisons
    Also Known As
    Tivoli Business Service Manager, BSM
    IDERA SQL DM, IDERA SQL Diagnostic Manager
    Learn More
    IBM
    Video Not Available
    Overview
    IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

    SQL Diagnostic Manager for SQL Server helps database administrators to find and fix SQL Server performance problems in physical, virtual, and cloud environments. Unlike its competition, it provides effective scalability, advanced SQL query analysis and optimization, prescriptive analysis with corrective SQL scripts, powerful automated alert responses, broad PowerShell integration, complete customization, and extensive support for current and legacy SQL Server and Windows.

    Sample Customers
    SSGC
    Padnos, University of Notre Dame, D4, Infeon Technologies, Chevron, LC Waikiki, Sisters of Saint Francis Health Services, Seattle Cancer Care Alliance, CVE, Colorado State University, St. Charles, Chaucer PLC, 1-800-Flowers, Ancoris, Money Management, National Opinion Research Center, California Department of Health, Plexus; Aviva, Burlington Northern Santa Fe, CBS, Comcast, Google, Merck, Regions Financial, Schneider Electric, Tata Consultancy Services, Verizon Communications, Zurich Financial Services
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm13%
    Government12%
    Computer Software Company11%
    Healthcare Company8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business25%
    Midsize Enterprise42%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise12%
    Large Enterprise67%
    Buyer's Guide
    Event Monitoring
    March 2024
    Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    IBM Tivoli Business Service Manager is ranked 15th in Event Monitoring while IDERA SQL Diagnostic Manager for SQL Server is ranked 12th in Event Monitoring with 9 reviews. IBM Tivoli Business Service Manager is rated 7.6, while IDERA SQL Diagnostic Manager for SQL Server is rated 8.0. The top reviewer of IBM Tivoli Business Service Manager writes "The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool". On the other hand, the top reviewer of IDERA SQL Diagnostic Manager for SQL Server writes "Proactively alerts us on a wide variety of issues, but it has not scaled out well with our large environment". IBM Tivoli Business Service Manager is most compared with , whereas IDERA SQL Diagnostic Manager for SQL Server is most compared with SolarWinds Database Performance Analyzer, Quest Spotlight, Redgate SQL Toolbelt, Quest Foglight for Databases and SQL Sentry.

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