IBM Tivoli Business Service Manager vs OpenText Operations Bridge comparison

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Executive Summary

We performed a comparison between IBM Tivoli Business Service Manager and OpenText Operations Bridge based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of this solution is the efficiency."

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"The most valuable feature is its ability to integrate with everything.""The Performance Manager provides great insight into our systems' performance.""The broad integration possibilities, I'd say, with any kind of product, are probably the most valuable feature.""It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure.""The initial setup is pretty straightforward. It's not complex at all.""I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure.""It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's.""The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."

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Cons
"This application should be made easier to use because it usually needs training and it is not easy to operate."

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"The solution is overall "heavy", requiring multiple servers, even without HA.""The setup process can get a little bit complex.""The price is quite expensive, and because of this, we may try another solution.""In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears.""The service takes a very long time to start and it requires a lot of resources.""What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much.""We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch.""pology-based event correlation does not work well with NNM events."

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Pricing and Cost Advice
Information Not Available
  • "Setup costs can be high depending on the partner, but it is worth it."
  • "It is competitive."
  • "Pricing is very flexible and depends on the modules selected as per the requirement."
  • "The licensing cost for this solution is approximately $1,000 USD."
  • "The cost is very high."
  • "As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
  • "The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
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    Top Answer:The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and… more »
    Top Answer:I'm not aware of areas that need improvement.
    Ranking
    15th
    out of 20 in Event Monitoring
    Views
    142
    Comparisons
    78
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    8th
    out of 20 in Event Monitoring
    Views
    1,254
    Comparisons
    544
    Reviews
    3
    Average Words per Review
    513
    Rating
    7.7
    Comparisons
    Also Known As
    Tivoli Business Service Manager, BSM
    Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
    Learn More
    IBM
    Video Not Available
    Overview
    IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.
    OpenText Operations Bridge – SaaS is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on- premises environments.
    Sample Customers
    SSGC
    GE Money Bank, Bank AlJazira, Tech Mahindra
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm40%
    Comms Service Provider20%
    Computer Software Company20%
    Government7%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Manufacturing Company19%
    Computer Software Company10%
    Government9%
    Company Size
    No Data Available
    REVIEWERS
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise70%
    Buyer's Guide
    Event Monitoring
    February 2024
    Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring. Updated: February 2024.
    763,955 professionals have used our research since 2012.

    IBM Tivoli Business Service Manager is ranked 15th in Event Monitoring while OpenText Operations Bridge is ranked 8th in Event Monitoring with 3 reviews. IBM Tivoli Business Service Manager is rated 7.6, while OpenText Operations Bridge is rated 7.8. On the other hand, the top reviewer of OpenText Operations Bridge writes "Has instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure". IBM Tivoli Business Service Manager is most compared with , whereas OpenText Operations Bridge is most compared with SCOM, OpsRamp, Splunk Enterprise Security, IDERA SQL Diagnostic Manager for SQL Server and BMC Helix Monitor.

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    We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.