IBM Tivoli Business Service Manager vs OpenText Operations Bridge comparison

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Executive Summary

We performed a comparison between IBM Tivoli Business Service Manager and OpenText Operations Bridge based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of this solution is the efficiency."

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"The most valuable features of the solution are its grouping scripts and event focus.""The event correlation is the most valuable aspect of the solution.""It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's.""The Performance Manager provides great insight into our systems' performance.""I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure.""The integration with the ticketing tool makes sure that there is a record for every issue.""Purely, its flexibility is the most valuable aspect. It is hugely configurable.""It's a very good product overall."

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Cons
"This application should be made easier to use because it usually needs training and it is not easy to operate."

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"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much.""The pricing is a bit expensive for smaller companies.""The service takes a very long time to start and it requires a lot of resources.""The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction.""Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering.""The price is quite expensive, and because of this, we may try another solution.""Implementation could be improved.""The setup process can get a little bit complex."

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Pricing and Cost Advice
Information Not Available
  • "Setup costs can be high depending on the partner, but it is worth it."
  • "It is competitive."
  • "Pricing is very flexible and depends on the modules selected as per the requirement."
  • "The licensing cost for this solution is approximately $1,000 USD."
  • "The cost is very high."
  • "As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
  • "The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
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    Top Answer:The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and… more »
    Top Answer:I'm not aware of areas that need improvement.
    Ranking
    15th
    out of 20 in Event Monitoring
    Views
    144
    Comparisons
    76
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    8th
    out of 20 in Event Monitoring
    Views
    1,182
    Comparisons
    531
    Reviews
    3
    Average Words per Review
    513
    Rating
    7.7
    Comparisons
    Also Known As
    Tivoli Business Service Manager, BSM
    Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
    Learn More
    IBM
    Video Not Available
    Overview
    IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.
    OpenText Operations Bridge – SaaS is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on- premises environments.
    Sample Customers
    SSGC
    GE Money Bank, Bank AlJazira, Tech Mahindra
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm40%
    Comms Service Provider20%
    Computer Software Company20%
    Government7%
    VISITORS READING REVIEWS
    Manufacturing Company20%
    Financial Services Firm18%
    Computer Software Company10%
    Government8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise14%
    Large Enterprise69%
    Buyer's Guide
    Event Monitoring
    March 2024
    Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring. Updated: March 2024.
    767,847 professionals have used our research since 2012.

    IBM Tivoli Business Service Manager is ranked 15th in Event Monitoring while OpenText Operations Bridge is ranked 8th in Event Monitoring with 44 reviews. IBM Tivoli Business Service Manager is rated 7.6, while OpenText Operations Bridge is rated 7.8. The top reviewer of IBM Tivoli Business Service Manager writes "The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool". On the other hand, the top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". IBM Tivoli Business Service Manager is most compared with , whereas OpenText Operations Bridge is most compared with SCOM, OpsRamp, BMC Helix Monitor, Splunk Enterprise Security and IBM Tivoli NetCool OMNIbus.

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