Anonymous UserServiceNow Developer / Analyst / Administrator
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"I would like it to be cheaper. If you've got a large environment, it can get quite expensive quite quickly. You still get a return on investment, but everybody has a tight budget. In terms of licensing, everything is pretty much known upfront. Being SaaS-based, there are no real additional gotchas that we came across."
"It is always fluctuating. It seems to change every six months. Every time they come out with a new iteration, it changes. It is pretty complicated, and they should improve it."
"It is really expensive. I don't know actually how much it costs, but in 2016, when a client decided to move from an old solution to ServiceNow and had to choose a supplier for ServiceNow, I had heard that it could cost $10 per hour, which is really expensive. I am not aware of any additional fees to the standard licensing fees. There is no standard ServiceNow solution. When a company wants to acquire ServiceNow, they already know which module they will choose. In a basic package, you would have Service Catalog, Incident Management, and Change Management. These modules are usually required in an IT company."
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Configuration Management Database
To effectively manage and improve your systems, you need to know exactly what assets are in your IT environment and have current, accurate configuration data. With an accurate configuration management database (CMDB), it's easy to understand your organization's IT environment, particularly in the areas of service impact analysis, asset management, compliance, and configuration management.
The ServiceNow® CMDB provides a single system of record for IT. When paired with ServiceNow Service Mapping, the CMDB becomes service‑aware—which enables your ServiceNow applications to be service‑aware as well. Now with your CMDB, you gain full visibility of your infrastructure and services, leading to more control of your environment and better decisions.
IBM Tivoli CMDB is ranked 5th in Configuration Management Databases while ServiceNow CMDB is ranked 2nd in Configuration Management Databases with 7 reviews. IBM Tivoli CMDB is rated 0.0, while ServiceNow CMDB is rated 8.6. On the other hand, the top reviewer of ServiceNow CMDB writes "Integrates well, has very good performance analytics and a nice health dashboard". IBM Tivoli CMDB is most compared with Universal CMDB, whereas ServiceNow CMDB is most compared with BMC Atrium CMDB.
See our list of best Configuration Management Databases vendors.
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