Compare IBM Tivoli CMDB vs. ServiceNow CMDB

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Find out what your peers are saying about IBM Tivoli CMDB vs. ServiceNow CMDB and other solutions. Updated: May 2021.
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Pricing and Cost Advice
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"I would like it to be cheaper. If you've got a large environment, it can get quite expensive quite quickly. You still get a return on investment, but everybody has a tight budget. In terms of licensing, everything is pretty much known upfront. Being SaaS-based, there are no real additional gotchas that we came across.""It is always fluctuating. It seems to change every six months. Every time they come out with a new iteration, it changes. It is pretty complicated, and they should improve it.""It is really expensive. I don't know actually how much it costs, but in 2016, when a client decided to move from an old solution to ServiceNow and had to choose a supplier for ServiceNow, I had heard that it could cost $10 per hour, which is really expensive. I am not aware of any additional fees to the standard licensing fees. There is no standard ServiceNow solution. When a company wants to acquire ServiceNow, they already know which module they will choose. In a basic package, you would have Service Catalog, Incident Management, and Change Management. These modules are usually required in an IT company."

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Top Answer: It has helped in tracking hardware and software and reducing overall costs.
Top Answer: When running large queries within the system, it does have a tendency to bog down the system. This is something that should be improved. I would also like to see the HAM Pro module beefed up a little… more »
Top Answer: I am with a consulting company that implements the tool. I am working to implement ServiceNow in different areas such as SACM and software asset management. CMDB is the underlying database, and I… more »
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Also Known As
Tivoli CMDB
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IBM Tivoli Configuration and Change Management Database (CCMDB) is an integrated productivity tool and database that helps you manage, audit, and coordinate the change and configuration management processes using user interfaces and workflows that are designed to facilitate cross-silo cooperation. You can create, assign, monitor, notify, and report on change requests and configuration items leveraging best-practice Information Technology Infrastructure Library (ITIL)-based processes. CCMDB provides a single source of information for understanding both near real-time views and authorized views of your IT infrastructure to help verify system integrity for audit compliance.

Configuration Management Database
To effectively manage and improve your systems, you need to know exactly what assets are in your IT environment and have current, accurate configuration data. With an accurate configuration management database (CMDB), it's easy to understand your organization's IT environment, particularly in the areas of service impact analysis, asset management, compliance, and configuration management.

The ServiceNow® CMDB provides a single system of record for IT. When paired with ServiceNow Service Mapping, the CMDB becomes service‑aware—which enables your ServiceNow applications to be service‑aware as well. Now with your CMDB, you gain full visibility of your infrastructure and services, leading to more control of your environment and better decisions.

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Sample Customers
NovaTec, FEI, Cbeyond
Wayfair, Siemens, Allianz, Experian, Vitas Healthcare
Top Industries
No Data Available
Computer Software Company25%
Comms Service Provider18%
Insurance Company11%
Find out what your peers are saying about IBM Tivoli CMDB vs. ServiceNow CMDB and other solutions. Updated: May 2021.
511,521 professionals have used our research since 2012.

IBM Tivoli CMDB is ranked 5th in Configuration Management Databases while ServiceNow CMDB is ranked 2nd in Configuration Management Databases with 7 reviews. IBM Tivoli CMDB is rated 0.0, while ServiceNow CMDB is rated 8.6. On the other hand, the top reviewer of ServiceNow CMDB writes "Integrates well, has very good performance analytics and a nice health dashboard". IBM Tivoli CMDB is most compared with Universal CMDB, whereas ServiceNow CMDB is most compared with BMC Atrium CMDB.

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